Learner Services Advisor
Job Locations US-FL-Tampa
Job ID 2022-3594
Job Posting
UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.
• Hourly pay rate: $18.00 per hour
• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection
Purpose of the Position:
Responsible for, but not limited to, providing assistance to students in their development and on-going achievement of education goals, providing students with academic planning services based on UMA program requirements and support services, and promoting student success and retention through effective communication, service, and support.
The Learner Services Advisor reports to the Manager, Learner Services.
Primary Duties and Responsibilities
• Contacts students on a regular basis to build and maintain rapport and serves as the student’s advisor and first point of contact to ensure questions are answered and concerns are resolved.
• Assists students with questions related to course navigation, academic policies, course expectations, technical assistance, and other student support services.
• Provides guidance to at-risk students to ensure student success.
• Provides on-going student retention efforts
• Participates in process improvement initiatives.
• Calls students to procure proper forms and paperwork as needed.
• Develops through knowledge of web properties, processes and policies to be used daily in Learner Services
• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.
Work Experience, Skills & Abilities:
Minimum Requirements:
• Minimum of Highschool Diploma
• Minimum 1 years’ experience in customer service or hospitality-related role
• Proficient verbal and written English
• Proficiency in MS Office (Word, Excel, PowerPoint, Access)
• Proficient in time management of competing priorities
• Ability to learn technical support skills
• Able to support a diverse and inclusive work environment
Preferred Requirements:
• Associate’s/Bachelor’s/Master’s Degree
• 1-2+ years’ experience in the student services, academic advising, or education industry
• Experience with metric-driven data management systems and/or workflow tools
Working Environment:
• Ability to work full-remote, on-site, or a hybrid attendance model
• Must be able to wear a headset for long periods of time
• Flexibility to work evenings and weekends as needed
Physical Demands:
• Requires long periods of sitting at a desk working on a compute
• Requires occasional bending, stooping and squatting
• Requires occasional lifting of up to 10 lbs.
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