Field Services Technician
ID 2022-6061 Job Location : Location US-FL-Tampa Type Regular Full-Time Category/Department IT
Overview
The IT Field Services Engineer works at the regional office as a member of the IT team and focuses on overall support of the office, as well as the surrounding job sites and their offices. Face-to-face support will make up the majority of your day, troubleshooting problems related to the desktop-computing, server, wireless or remote environments. The position requires excellent leadership, communication, technical and interpersonal skills and the ability to provide superior support and service to a wide range of internal contacts.
Responsibilities
• Must possess Suffolk’s Core Values: Passion, Integrity, Hard Work and Professionalism
• Must be a self-starter and be self-motivated
• Ability to troubleshoot and resolve complex issues and work with other teams to follow the issues to resolution
• Serves as an escalation and knowledge point for other staff members to come to for advice and direction
• Support for VIP problems
• Serves as second level support for Help Desk requests and incidents with emphasis on medium to difficult issues
• Follows and creates standard operating procedures around process and documentation.
• Recommends and implements process improvements
• Responds to job site service requests regarding installation, configuration and maintenance of switches, routers and firewall hardware.
• Additional duties as assigned
Qualifications
• College degree preferred
• 2-3 years’ experience working in IT role including Help Desk and Hardware deployment/configuration, 2-3 years of end-user facing support
• SME knowledge of PC hardware and software with an emphasis on Microsoft environments
• Working knowledge of all components of IT infrastructure including desktops, servers, routers, and wireless devices
• Familiarity with Office 365, Microsoft Azure a plus
• Understanding of VPN tunnels, LAN/WAN administration and support
• Ability to interface and service VIP’s with diplomacy and confidence
• Familiarity with Service Desk Ticketing software (Service Now)
• Above average troubleshooting skills with an aptitude for problem source isolation
• Above average customer service skills
• Excellent communication skills, both oral and written
• Willingness to work in a highly-structured environment
• Ability to work and prioritize well in a fast-paced, dynamic atmosphere, quickly tackling difficult issues with ease
• Outstanding time management skills
• Ability to work both independently and as a member of the IT Team
• Ability to develop processes and documentation
• Ability to lift 50 pounds
Working Conditions
While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.
EEO Statement
Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law.  This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment.  Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk
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