CIO Technology Solutions is a Technology Solutions Provider of cloud hosting, technology support, network security and compliance, and design and solution consulting. We are committed to providing best in class service to our clients as well as helping our people grow and reach their potential. We are a great place to call home because we embrace the “Work hard, Play Hard” philosophy and think of each other as family! We are always looking for and welcome the critical thinkers with strong analytical skills who are adaptable, have excellent communication skills, and are committed to continuous learning. If you are one of these people and you want to invest your future in us, we will invest in you! We offer an excellent benefits package as well as educational and career growth opportunities in a fast-paced but fun environment.
We’re currently seeking an experienced IT Service Desk Technician - Level 1. The level 1 monitors customer networks, provides phone support for customer-related technical issues, performs general maintenance activities, and escalates network critical issues to Level 2 and 3 technicians. Must be able to work in a highly dynamic environment, either individually or as part of a team.
General Duties
• Serve as the first point of contact for customers seeking technical assistance over the phone or email, providing troubleshooting and diagnostic techniques and asking pertinent questions
• Determine the best solution based on the issue and details provided by customers, including knowing when to escalate to the next support level
• Record events and problems and their resolution in ConnectWise ticketing system
• Participate in the after-hours “on-call” rotation schedule
• Document “unique to customer” or “systemic problem” resolution activities for future staff reference.
• Microsoft Windows professional version desktop operating systems (most current 3 version
• Microsoft Office applications (most current 3 versions)
• Microsoft business application products (Lync, Skype, Visio, 365, etc.)
• Windows Server Active Directory user support
• Network Printer/Scanner setup and support
• Citrix XenApp remote desktop services
• Internet Explorer/Chrome, support of multiple browsers
• Customer-oriented and even-tempered
• ConnectWise/LabTech experience preferred
• 1 year of IT support experience within a MSP (Managed Services Environment) preferred
• 2 year (AS) degree in Computer Technology, similar degree or experience preferred
• CompTIA A+, Network +, Security Plus, similar certification or experience preferred
• Hybrid work environment
• PTO Package
• Community Volunteering Program with PTO Comp
• Complete Insurance package (includes health, dental, vision, life, and ancillary coverage options)
• IRA Package with 100% match
• Referral Bonuses
• Business casual attire
• Frequent company events, lunches and other perks
• PTO Package
• Community Volunteering Program with PTO Comp
• Complete Insurance package (includes health, dental, vision, life, and ancillary coverage options)
• IRA Package with 100% match
• Referral Bonuses
• Business casual attire
• Frequent company events, lunches and other perks
Employment Type: OTHER