O ur Vision is to be the best choice for healthcare in our community
This Full Time opening is for a Medical Office Supervisor for our ENT office in Zephyrhills/New Tampa. Schedule is Monday-Friday, 8:00 AM - 5:00 PM. This role is responsible for managing the day to day operation and maintenance of the department. Qualified candidates should have at least 1 year of Supervisory experience and extensive problem solving skills.  ENT experience a plus!
Job Title: Office Supervisor
Department: ENT
Job Summary: Manages the day to day operation and maintenance of the department
WHAT DOES FMC HAVE TO OFFER ITS EMPLOYEES?
We offer a wide choice of compensation and benefit programs that are among the best.  From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.
• Gives you an employer that you will have pride in working for
• Provides excellent training programs and opportunities for growth
• Offers Medical Benefits including:
• Employer Contributions to HSA high deductible plan
• Discounts at our medical facilities
• Cigna Open Access OAPIN & OAP plans
• Supports Incentive based Wellness Programs
• Offers company sponsored Life Insurance with buy-up provisions
• Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
• Supports Paid Time Off and Holidays
• Gives generous 401K plan with annual 3% Employer contribution after one year of employment
• Values and appreciates its employees
• Boasts a reputation for superior health care and quality service
Essential Functions of the Position:
• Manages staff
• Completes performance reviews
• Coaches and counsels staff
• Investigates and gathers information related to issues or concerns prior to employee reprimand or staffing changes
• Maintains and monitors attendance of staff
• Coordinates staffing needs and schedules to include PTO requests and coverage
• Interviews candidates for open positions and extends offers as approved by Administration
• Completes new hire and termination process
• Makes recommendations to Administration related to staffing needs
• Organizes and directs monthly staff meeting
• Monitors uniform and ID badge compliance
• Addresses and coordinates training needs of department
• Facilitates office communication
• Attends meetings as required
• Notifies and educates employees and providers of new policies and procedures
• Provides flow of information between providers, management, and staff
• Handles and resolves patient complaints
• Requests patient discharge letters and completes discharge process
• Maintains call schedule and notifies answering service of any changes
• Manages work flow within the department
• Manages and maintains provider schedule(s)
• Monitors employee and provider tasks
• Implements new work routines or changes
• Investigates and resolves clinical tasks in a timely manner to maintain optimal efficiency in the department
• Addresses software, hardware, phone, and Quick Q system issues and creates IT tickets if unable to resolve, and monitors ticket statuses daily
• Oversees office inventory and generates purchase requisitions
• Coordinates and oversees outside chart audits including security access form to IT
• Schedules legal conferences and or depositions
• Manages facility
• Addresses facility issues and creates work tickets for Maintenance
• Ensures the office is clean and well maintained
• Ensures the office is safe by identifying and eliminating safety hazards
• Reports incidents, accidents, or injuries to Administration by completion and submission of proper form(s)
• Manages payroll
• Reviews and updates employee attendance through electronic time system
• Enters miscellaneous time (i.e. PTO, CME, jury duty, and bereavement time) as needed if available and approved
• Collects and submits time sheets for salaried employees
• Maintains daily sign in sheet for hourly staff
• Completes payroll change forms
• Manages surgical scheduling process
• Coordinates surgeries, procedures, pre-operative testing, and surgical clearance, and post op visits
• Prepares referrals and obtains authorizations for Managed Care patients
• Enters referral authorization information into Practice Management System
• Obtains approval from the PCP for requested authorizations
• Schedules appointments, procedures and surgeries
• Notifies patients of the appointments
• Forwards clinical data to the scheduled facility
• Notifies provider and patient of denied requests for authorization
• Manages and coordinates physician surgery schedule
• Collects surgical and hospital charges, enters hospital charges and forwards to CBO to final processing
• Handles and returns surgery related calls
Additional Responsibilities:
• Maintains an organized and clean work area
• Places phones on and off service at the appropriate times
• Participates in maintenance of office supplies
• Performs other incidental and related duties as required and assigned
Physical and Mental Demands:
• Normal physical ability
• Above average concentration and high level complexity of decision making
• High level verbal and written communication skills
• Above average ability to manage multiple tasks simultaneously
• High tolerance to stressful situations
Occupational Exposure:
• Low risk exposure to bloodborne pathogens and chemical hazards
Job Qualifications:
• High school graduate or GED equivalent
• Excellent interpersonal and communication skills
• Strong computer proficiency
• Demonstrated ability to lead people and get results through others
• Ability to plan ahead, organize and manage multiple priorities
• 1 year experience in a similar role
• Management/Supervisory experience preferred
• Medical office experience preferred
We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status