Senior Manager-Systems Operations
• Temple Terrace, FL, United States
• Full-Time Technology
• Job # 600864
• Date posted - 2022-05-11
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When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
The Fiber Transport Tools team is seeking a talented and motivational individual to lead our operations group. The Senior Manager's primary responsibility will be to provide leadership for a skilled team of engineers responsible for the reliability, performance, security and production support of the fiber transport suite of applications. You will be innovative and lead cross-functional activities with partners in Planning, Performance, and Engineering. You will partner internally and externally with peer organizations and vendors to provide both technical and people leadership.
Senior Manager responsibilities include building a culture of trust, communication, and respect for all members of the team. You will create an environment where ownership and accountability are embraced; encourage agility and creativity; simplify the complex; and provide ongoing direction for projects that allow us to work more efficiently and at large scale. You imagine the future potential of the work group and work to engineer the solution into reality. Responsible for Tier I Level Operations support for Verizon’s Fiber Transport Tools environment. In this capacity, leads a team of highly technical network technicians that provide coverage for any operational issues.
• Foster and maintain high engagement of direct reports and vendor resources.
• Be grounded in understanding of SOE and SRE governance and looks for opportunities to harden the resilience of our applications
• Manage policies and procedures in support of strategic objectives; requires the application of advanced expertise to resolve diverse/complex problems.
• Review talent, make hiring decisions, and support the evolution of the environment including purposeful upskilling of staff.
• Ensure that outages are handled in accordance with predefined guidelines relative to ticket management, prioritization, notification, documentation, escalation and resolution.
• Coordinate proper event management of major network outages by initiating and/or participating in strategy bridges with executive management to provide impact assessment and risk analysis to determine prioritization of outage restoration.
• Ensure accurate and timely submission of outage notifications on all outages to ensure that internal and external support organizations are well informed on the progress and status of network outage events.
• Monitor and enforce adherence to departmental policy to ensure that all internal metrics, performance based and non-performance based, meet or exceed their designated targets.
• Ensure that the performance of entire staff is maximized by establishing individual and group objectives, providing routine feedback and counseling (when necessary) and conducting performance appraisals.
• Generate and/or review various reports to investigate Reason for Outage and perform problem trending to identify chronic network issues.
• Proactively work with other groups on the resulting data to minimize or eliminate future outages.
• Ensure Disaster Recover plans are in place and tests performed within compliance.
Where you'll be working:
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
What we’re looking for...
You’ll need to have:
• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience leading a team.
Even better if you have one or more of the following:
• Bachelor’s degree in an engineering discipline, computer science, information technology, or another related field.
• BA or BS degree in Computer Science/Engineering or related field; or equivalent work experience.
• Two or more years of multidisciplinary leadership experience, preferably in the Operations/Telecommunication Industry.
• Understanding of the DevSecOps lifecycle including implementation
• Previous experience in a Lead or Supervisory role in a 24x7 support environment.
• Ability to present information to executive management.
• Ability to communicate at all levels of the business.
• Proven leadership skills and business acumen within a large organization.
• Previous Management and/or Operations Experience with Multifunctional Teams.
• Established track record in managing a complex process and driving results.
• Verbal and written communication skills, including the ability to communicate complex information clearly and concisely.
• Organizational skills and the ability to handle multiple work assignments simultaneously.
• Strong critical thinking, problem solving, and decision-making skills.
• Ability to lead technical discussions with a group of individuals in the industry with varying technical positions.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).