Monday, Tuesday, Wednesday, Thursday, Friday
6:30am-3:00pm
Submission for the position: People & Talent Shared Services Specialist - (Job Number: 220001KO)
https://tgh.taleo.net/careersection/jobdetail.ftl?job=220001KO&lang=en
People & Talent Shared Services Specialist
Facility Profile
TGH is the area’s only level I trauma center and one of just two ABA-verified adult & pediatric burn centers in Florida. With five medical helicopters*, we transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to one of the busiest solid organ transplant centers in the country. TGH is a nationally designated comprehensive stroke center, and has a 32-bed Neuroscience Intensive Care Unit.  Other outstanding centers include cardiovascular, orthopedics, high-risk and normal obstetrics, urology, ENT, endocrinology, and the Children’s Medical Center, which features a nine-bed pediatric intensive care unit and pediatric kidney transplant services. As the region’s leading safety net hospital, Tampa General is committed to providing area residents with world-class and compassionate health care ranging from the simplest to the most complex medical services.
Tampa General Hospital was named the #1 hospital in Tampa Bay by U.S. News & World Report, 2020-2021, and recognized as one of America's Best Hospital's in five medical specialties: Cardiology & Heart Surgery, Diabetes & Endocrinology, Gastroenterology & GI Surgery, Nephrology, and Orthopedics. Tampa General Hospital has been designated a Magnet Hospital by the American Nurses Credentialing Center (ANCC), the highest recognition for nursing excellence, for the fourth consecutive time – an accomplishment that fewer than one percent of hospitals nationwide have earned. TGH is accredited by The Joint Commission and was awarded disease-specific certification in five medical specialties. TGH is also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). *Air transport provided by Metro Aviation, Inc.
Job Summary
This position is responsible for responding to People & Talent inquiries primarily from Team Members, managers, healthcare partners, sponsored staff, and other members of the People & Talent Team. The primary focus of this job is to provide support regarding People & Talent policies, programs, processes and some basic HR systems support (e.g., Peoplesoft, Taleo, badges, etc.
Core Responsibilities
• Provides quality customer service in response to incoming inquiries through the call center, web portal chat, and walk-in’s.
• Provides accurate information over the phone, chat, or verbally to customers (Team Members).
• Searches the HR web portal and knowledge base system for relevant information to provide answers to incoming inquiries.
• Accurately documents notes following each phone call, chat, or online ticket.
• Ability to follow standard procedures and scripts.
• Uses FAQs, scripts and knowledge to assist employees with inquiries.
• Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management and compensation, job postings, etc.).
• Answers basic inquiries for industry leading HR systems such as Peoplesoft, Taleo, MindLab, badges, etc.
• F or any issues not resolved, opens helpdesk tickets and refers the question or issue to the appropriate expert for problem resolution.
• Participates in continuous improvement initiatives
• 2-3 years customer service experience preferably in a call center or customer service environment or college degree and commiserate experience.
• Ability to greet callers warmly and ascertain problems or reasons for their outreach.
• M ust have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information.
• Communicates effectively in both oral and written form.
• Exhibits patience and empathy. Ability to put oneself in a customers’ shoes and advocate for them when necessary. Possesses strong problem-solving skills.
• C onfident at troubleshooting; obtains enough information from employees to either resolve the inquiry or obtains adequate information to refer the issue to an expert for problem resolution.
• Strong interpersonal and customer service skills.
• Ability to multi-task, prioritize, and manage time effectively.
• A bility to follow strict policy guidelines and recognize situations requiring escalation.
• Ability to work in fast-paced environment.
• Possesses strong PC skills and has knowledge of general office tools such as Microsoft Office Suite products: Excel, Word, PowerPoint, etc. will also be helpful.
TGH Main Campus (TGHMAIN)
1 Tampa General Circle
Tampa , 33606
TGH Main Campus
1 Tampa General Circle
Human Resources
TGH - Hospital
May 10, 2022, 12:27:08 PM
Schedule: Full-time Location(s): Tampa Day Job