Outreach Specialists, Full Time Remote Tampa, FL /
Aledade Care Solutions – Aledade Care Solutions /
Full Time
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Iris Healthcare (powered by Aledade) is looking for full-time Outreach Specialists to join our diverse growing remote team. The ideal candidate should be self-motivated, compassionate, and have a strong background in motivational interviewing and patient outreach. In this role, you will be performing outreach and education efforts via phone and to enroll members in our Advance care planning (ACP) program. You must be able to meet rigorous contact and conversion goals, prioritize performance metrics and balance your daily workload. In addition, the ideal candidate will have excellent verbal communication and phone skills, combined with a background in active listening, motivational interviewing or similar.
This is a completely remote full-time permanent position . This position offers the convenience of working from home. The ideal candidate will have the ability to work Monday-Friday from 9 am-5 pm within your own time zone. Being on camera for video meetings is required.  $17-19/hour pay rate.
Iris Healthcare is an Austin-based company that focuses on empowering members through advance care planning. Advance care planning (ACP) is defined as a process that supports individuals in understanding and sharing their values, goals and preferences for future medical care. These care decisions are then formally documented within an Advance Directive; a forward-thinking legal document that empowers individuals, their loved ones and their care teams to make the best advance care planning decisions moving forward.
Responsibilities: • Handles outbound calls to patients to setup meetings associate with Advance care planning
• Apply motivational interviewing tactics to break down psychosocial barriers
• Document patient outreach and outcome in the system
• Identify outreach trends and communicate those  trends to the team
• Share creative ideas for improving workflows
• Maintain confidentiality of sensitive patient information
• Maintain a good collaborative working relationship with your designated market team & leadership team
Requirements: • 2+ years of experience in healthcare preferable within client management, enrollment, and/or patient outreach.
• Experience in patient outreach, case management or client management, and documentation review
• Bilingual-Spanish preferred
• Compassionate, mission-driven sales or outreach experience
• Advanced Care Planning knowledge or familiarity with end of life care a plus
• Be client-focused, including the ability to put clients at ease and maintain composure while addressing stressful and/or challenging healthcare topics.
• Demonstrate successful results and familiarity in previous work meeting company metrics for outreach, delivering on company and individual conversion goals, and consistently delivering high customer satisfaction rates.
• Desire to make large volumes of outbound phone calls per day to new members while maintaining the confidentiality of sensitive client information.
• Demonstrated ability to work successfully in a remote working environment
• Background in motivational interviewing (MI) or related area. Must have access to strong and reliable internet
Click here to learn more about Aledade & Iris Healthcare
All prospective hires will be required to demonstrate that they have been fully vaccinated, including booster shots, against COVID-19 with a COVID-19 vaccine for which the U.S. Food and Drug Administration has issued a license or an Emergency Use Authorization prior to mutually-agreed upon start date at Aledade, unless they qualify for a medical or religious accommodation to this vaccination requirement. In certain limited circumstances, Aledade will accept documented proof of prior infection with COVID-19 in lieu of a booster shot.
If you are passionate about transforming the healthcare system into one that best serves the needs of patients, doctors, and society, we’d love for you to join us!
Who We Are:
Aledade is a leader in population health that is using innovative, value based solutions to transform the way physicians interact with their patients.  We are on a mission to change healthcare for the better and solve complex problems within the healthcare system.
We follow the simple but radical idea that Aledade only succeeds when our partner practices succeed.  From our cutting-edge technology platform to practice transformation services, we provide physicians with everything they need to create and run an accountable care organization ( ACO ),  revamping the way they practice and getting them back to where they should be: quarterbacking their patients’ health care!
Our customized solutions help clinicians in communities across America preserve their autonomy, deliver better care to their patients, reduce overall costs, and keep independent physician practices flourishing.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness, and a desire to learn.  You will work with team members that bring a wide range of experiences, interests, backgrounds, beliefs, and achievements to their work, united by a shared passion for public health and a commitment to the Aledade mission.
We’ve recently been recognized as a Top Workplace by The Washington Post, Best Workplace in HealthCare & Biopharma, Top 100 Best Small & Medium Workplaces,  Glassdoor Best Places to Work, a Best and Brightest Companies to Work for in the Nation, a Tech Tribune 10 Best Tech Startups in Maryland and Bethesda, Best Tech for Good, Best Workplaces for Millennials, Best Workplaces for Women, Best Workplaces for Parents, and a 2020 Inno on Fire by DC Inno.
That’s because the things that matter to you also matter to us!
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the needs of our team-members:
Flexible work schedules and ability to work remotely available for many roles
Educational Assistant Program
Robust time off plan (21 days of PTO in your first year!)
Paid Volunteer Days
10 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners
401(k) with up to 4% match
Stock options
Monthly cell phone stipend
Weekly catered lunches
Jeans everyday workplace
Gender neutral bathrooms
And more!
At Aledade, we don’t just accept differences, we celebrate them!   We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
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