Submission for the position: Manager Office - (Job Number: 202202103)
https://cox.taleo.net/careersection/jobdetail.ftl?job=202202103&lang=en
Manager Office
This position manages and coordinates the general office activities, including office administration and staff, is responsible for the accuracy and efficiency of all sales records and documents, and assists customers with problems and questions relating to sales and services for Manheim Tampa, Manheim Lakeland and Manheim St Pete.
Job Responsibilities:
•    Manage daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc.
•    Maintain and oversee sale day process and flow according to company policies.
•    Develop and implement training methods to ensure all employees have essential job skills.
•    Maximize office productivity through proficient use of appropriate software applications, and research and develop resources that create a timely and efficient workflow.
•    Maintain and develop office staff by recruiting, selecting, orienting, training and supervising employees, and by providing educational opportunities. Counsel and discipline employees, as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.
•    Analyze and organize office operations and procedures such as approval of payroll time for office staff, filing systems, requisition of supplies, and other clerical services.
•    Plan office layout, develop office budget, schedule expenditures, analyze variances and initiate cost reduction. Prepare activity and sales reports for management upon request.
•    Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Supervise the servicing of office equipment and the ordering of office supplies.
•    Maintain and monitor systems to process customer transactions according to established guidelines. Monitor and keep current with Department of Motor Vehicle laws and regulations.
•    Coordinate activities of various clerical departments and employees and interact with other departments as necessary to ensure high quality of service to customers.
•    Interact and coordinate with corporate when new procedures are needed, develop, and implement improvements in methods and systems to ensure smooth flow of work and customers' satisfaction.
•    Ensure that all customer payments are processed on day of receipt for timely deposit.
•    Work closely with Accounting and MFS Collections departments regarding customer payments and monitoring Working Cash Reports.
•    Administer and supervise all title processing for operating location transactions.
•    Assist customers and employees in solving sales related issues.
•    Actively work with other departments to create strong relationships and increase efficiencies.
•    Supervise dealer registration office and title office as needed to ensure quality service to customers.
•    Establish schedules to ensure appropriate coverage for sale day activities and volumes.
•    Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
•    Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
•    Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
•    Enforce all company policies and procedures related to employee and customer conduct.
•    Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.
•    Perform other duties as assigned.
•    3 years auction industry experience required.
•    1 - 3 years office management or supervisory experience required.
•    Effective communication and interaction skills required.
•    Effective management, customer service, and organizational skills required.
•    Comprehensive knowledge of title & DMV laws and regulations required.
•    Good computer and software knowledge essential, including AS400.
•    High School Diploma or equivalent required. BA / BS is a plus.
•    Ability to handle multiple tasks at one time.
•    Ability to sit or stand for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception.
•    Knowledge of Microsoft Office, including Microsoft Word, Excel, and Outlook software
Work Environment:
Fast paced, close quarters. Occasional exposure to fumes, odors, and weather conditions.
Cox Automotive
US-FL-Tampa-401 S 50th St
Manager/Senior Manager
Schedule: Full-time Location(s): US-FL-Tampa-401 S 50th St Day Job Job Level: Manager/Senior Manager Travel: No