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Help Desk Analyst

Mitchell Martin

Location: Tampa, Florida
Type: Non-Remote
Posted on: May 9, 2022
This job is no longer available from the source.
Help Desk Analyst Tampa, FL | Information Technology | ID:181713
Our client, a pharmaceutical company, is seeking a Help Desk Analyst

Location: Tampa, FL
Position Type: Contract

Job Summary:

Provide Level 1 support for databases, software & devices.

Qualifications:
  • Excellent Customer Service skills.
  • Excellent understanding of Help Desk Operations; including tools (call tracking systems, ACD) processes and methodologies.
  • Flexibility for work hours (Shifts 7am thru 7PM Monday - Friday).
  • Certified in 1 or more of the following A+
  • MCP (Microsoft Certified Pro) 
  • Win7 or above.
  • Two year business/technical degree or equivalent work experience for Jr/Intermediate.
  • Two years of prior related work experience in a technical support environment.
  • Two years experience working directly with the public in a service capacity.
  • Windows Family Operating systems (Win7 & Win10).
  • Email and Calendar Systems.
  • VPN Remote connectivity
  • Basic Network connectivity troubleshooting skills
  • Basic Service Now or Remedy Help Desk Support tool and processes.
  • Able to follow Basic ITIL knowledge Base
  • Customer Service Phone training able to apply customer empathy.
  • Web based applications.
  • Handles problems that are complex, unknown and new with confidence.
  • Multitasks by thinking, typing, troubleshooting and talking effectively.
  • Ability to apply active listening.
  • Demonstrated ability to work individually or within a team environment.
  • Strong analytical skills and demonstrated ability to troubleshoot.
  • Ability to explain technical information to non-technical clients.
  • Strong verbal and written communication skills.
  • Demonstrated ability to learn new skills and apply the knowledge.
  • Laptop, iPad, mobile phone and peripheral hardware configurations.