Account Supervisor - Tampa FL
JPMorgan Chase Bank, N.A.
8,664 reviews
Tampa, FL
Full-time
JPMorgan Chase Bank, N.A.
8,664 reviews
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Job details
Job Type
Full-time
Full Job Description
Our Customer Service organization is dedicated to owning the continuous simplification and improvement of the overall customer experience with Chase. We deliver world-class service by giving our teams the empowerment to make decisions that will resolve issues quickly.
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. In this role, you will be responsible for 18-22 direct reports in an incoming call center environment and exemplify the following skills:
Leadership Skills
• Develop and lead team of Specialists
• Lead by example and coach on key behaviors to drive results
• Responsible for performance management
• Select and retain talent
• Identify ways to support inclusion and diversity
Customer Focus
• Resolve employee and escalated customer problems and inquires
• Operates with urgency and meet deadlines
Communication Skills
• Communicate both verbally and written
• Ability to influence internal and external business partners
• Relationship management
Problem Solving Skills
• Conflict resolution skills
• Prioritize diverse workloads
Analytical Skills
• Participates in execution of strategy
• Specialized functional or technical knowledge that allows for independent thought and action on important department activities
• Required to abide by all applicable regulatory and department practices and procedures
• Drive risk and control initiatives
Computer Skills:
• Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Office tools
Work schedules vary and could include a schedule that includes working in the evening and on the weekend.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
Hiring Insights Job activity Posted 2 days ago