JobsEQ by Chmura Logo

Yardi Support Analyst (Possible Remote)

Richman Property Services

Location: Remote in Tampa, FL 33607
Type: Full-Time, Remote
Posted on: May 10, 2022
This job is no longer available from the source.
Yardi Support Analyst (Possible Remote)
Richman Property Services
107 reviews
Tampa, FL 33607
Remote
Full-time
Richman Property Services
107 reviews
Read what people are saying about working here.
Job details
Job Type
Full-time
Full Job Description
Richman Property Services, Inc. is currently seeking a community inspired, passion-driven full time Yardi Support Analyst with a can-do attitude to join our growing Team!
As one of the nation's top ten residential property owners, our mission is to ensure that our residents live in a quality apartment community they can be proud of. Our team accomplishes this by delivering optimal customer service and creating a safe and inviting home.
The Yardi Support Analyst will be based out of our Tampa Support Center in the Westshore business district in Tampa, FL. The position may be fully remote, hybrid remote/office, or on-site. Details will be discussed during interview process.
Daytime hours for this position, and Monday-Friday, 40 hours per week (days). Competitive pay and performance incentives (discussed during interview process). Full suite of Employee benefits available to all full time hires.
At Richman Property Services, we are serious about customer satisfaction. Providing good customer service is not only important to our residents and external stakeholders, but internally to our employees as well. Whether we’re working with our residents, investors or fellow coworkers, our mission is to provide the highest quality service through professionalism, integrity and responsiveness. Our Software and Operations Support Specialists are the front-line support system for our site teams and corporate office employees.
SUMMARY :
Our team members hold a unique and exciting position within our company. They are responsible for working on a variety of development projects with a focus on support, along with responding to the needs of Accounting, Operations and Residents through our internal ticketing system. This role requires a strong emphasis on communication, deductive reasoning, attention to detail, professionalism, technical support, research and analysis in addition to organization in a fast-paced atmosphere. Willingness to collaborate and support all team members on various projects while ensuring the software platform is being utilized effectively for best practices. Additionally, the role may include training, marketing and creating policies.
RESPONSIBILITIES :
• Facilitate the onboarding and setup of new properties.
• Works closely with team leads to understand reporting requirements and assist in developing custom reporting.
• Manage user and group security access of all Yardi modules.
• Act as an escalation point for communicating to Yardi’s support team to ensure questions are addressed or tickets submitted to Yardi.
• Providing support to management and end users on a variety of technical and business process issues.
• Analyzing, understanding and supporting all property management software (Yardi) processes (inclusive of Tier 2 Yardi tickets). This includes providing user support for all layers including leasing and rents, Online Leasing, Yieldstar, Screening, Facilities, Site Data Exchange, Doc Management and Resident Portal.
• Assists with system upgrades, implementations, integrations, releases and maintenance.
• Supporting all other software applications used in the field such as bank scanning software, Gracehill and Zendesk.
• Tracking end user issues through email and support tickets.
• Troubleshooting and resolving application and system related issues.
• Analyzing help desk requests to facilitate training needs.
• Training users in new applications (web based and classroom environment).
• Researching and creating documentation, support materials, on demand courses, processes and resources for training/implementation.
• Identifying resources and advising supervisor to improve department functions.
• Completing special projects as may be frequently required by direct supervisor or senior management.
• Support is not limited to property management software applications; it encompasses all facets of related operational matters.
Provides timely responses in a professional fashion that resolves core issues as efficiently as possible.
POSITION REQUIREMENTS :
EDUCATION : High School diploma or G.E.D. College degree in IT preferred.
EXPERIENCE : 2+ years of experience working in a Help Desk environment supporting all end users. Demonstrated experience as a Trainer/Educator. Experience with Yardi software training (required). Property Management industry experience a plus+.
SKILLS & CERTIFICATIONS :
• Highly proficient with Microsoft Office Word, Excel and Outlook. Experience with Yardi software on conventional and affordable properties required. Knowledge and experience with Yardi Elevate suite of products. Strong project leadership experience desired. Strong quantitative, analytical, conceptual, and critical thinking skills. Detail oriented and accuracy focused. Ability to work independently, troubleshoot issues and recommend solutions. Ability to operate various types of office equipment, i.e., computers, printers, copy machines, telephone systems, facsimile machines. Proficient with multiple computer and software programs. Able to accept supervision, speak clearly and calmly working towards win/win resolution of issues. Participate in team meetings and/or training sessions. Exhibit sound judgment, ability to ask appropriate questions, seek guidance and communicate outstanding matters with direct supervisor. Able to prepare reports as requested.
We offer a competitive salary and benefits package that includes medical, dental, vision, life insurance, long and short-term disability, 401(k), and other numerous additional coverage options including pet insurance. In addition, we offer programs that employees can take advantage of such as student loan repayments, tuition reimbursement, and sabbatical leaves. Employees are also eligible for paid time off and vacation time and as you continue to grow with the company, you will earn more vacation time!
If you are looking for a rewarding career opportunity with one of the top Property Management organizations in the country, we'd like to hear from you!
To learn more about Richman Property Services, Inc. please visit our website at www.therichmangroup.com
We conduct criminal background and drug screening.
EOE/DFWP
Hiring Insights Job activity Posted 2 days ago