Call Center Coordinator - Hybrid ($17/hour)
Hiregy
44 reviews
Tampa, FL 33607
$17 an hour - Full-time
Hiregy
44 reviews
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Job details
Salary
$17 an hour
Job Type
Full-time
Qualifications
• Call center: 3 years (Preferred)
Full Job Description
Job ID: 16183 - Regional Call Center (RCC) Coordinator
Location: Tampa, 33607
100% Work from home flexibility
Onsite requirements:
2 day in office orientation
2 weeks training before their shift starts
Pay: $17.00
Hours: Varied schedule, Mid-shift schedule
Start times: 2:00 PM, 3:00 PM, or 4:00 PM
End times: 10:00 PM, 11:00 PM, or 12:00 AM
Includes some weekends and holidays
Type: Contract to Hire
Benefits during the contract period: We offer affordable medical, dental, and vision! Learn more: https://bit.ly/3uXokX2
Hiregy Associate perks: Enjoy discounts, rewards and perks on thousands of the brands you love in a variety of categories: https://bit.ly/38aBuGw
Job duties:
• Place and receive inbound calls including transferred calls from homeowners, respond to customer requests and input service request data. (Most of the role is email versus phone calls.)
• Receive and process homeowner service requests in a timely manner per established policies, including settlement & releases and check requests
• Collect up-to-date project Customer Care status information, input to computer and distribute weekly and monthly project reports
• Maintain RCC filing system for projects and individual home sites that permits quick access to all previous correspondence, and related data
• Support Customer Care associates as needed
• Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required
Nice to have:
• Construction experience
• Homebuilder experience
Requirements:
• Majority of the warranty requests from from the email box of the website, limited phone work in this role
• 3 years experience in a call center or customer service environment
• Must be computer literate and possess strong Word, Excel skills and have the ability to learn
• Minimum 50 WPM
• High school diploma or equivalent required
• Background check required
• Drug screening required
Job Type: Full-time
Pay: $17.00 per hour
Schedule:
• 8 hour shift
• Monday to Friday
Experience:
• Call center: 3 years (Preferred)
• construction or homebuilder: 2 years (Preferred)
Work Location: One location
Hiring Insights On-going need to fill this role
Urgently hiring
Job activity Posted 3 days ago