• Brandon, FL, USA
• Full Time
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POSITION TITLE: TRAINER-FRONT OFFICE FLSA: NON-EXEMPT
Under the direct supervision of the Training and Development Supervisor and the general direction of the Clinic Administrator and the Chief Operations Officer, incumbent is responsible for training. Duties to be performed at Brandon CHC, but to include on-site training as needed.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
• High School Diploma / GED.
• Two years of experience as a Customer Service or Public Relations Representative in a clinic or hospital
• Experienced in overall front office duties.
• Health insurance knowledge.
• Computer literate.
• Ability to communicate verbally, written and with visual media.
• Ability to type 30 wpm.
• Able to work in harmony with other staff.
• Bilingual (English/Spanish) preferred.
PRINCIPAL DUTIES:
• Determine training needs of new and existing front office staff.
• Training room and on-site instruction in practice management and electronic medical records ( eCW ), as it pertains to the front office work flow .
• On-site instruction and guidance in all aspects of the front office duties.
• Staff Development, troubleshooting and updates for new and existing front office employees.
• Coverage for front office when directed by Training and Development Supervisor, in coordination with Clinic Administrators.
• Assist training supervisor in maintaining Hazard Communication Program and monitoring adherence to OSHA guidelines.
• Assist in developing and updating training manuals that pertain to all front office responsibilities.
• Developing and administering competencies to measure progress and evaluate training effectiveness.
• Monitor and document training within the Relias Learning Management System.
• Participate in seminars and training sessions to keep informed of developments in the field and integrate relevant information into training programs.
• Local travel required.
• Other duties as assigned.
Suncoast Community Health Centers Inc. https://suncoastchc.applicantpro.com