Fulfillment Team Leader - Processing - First Mortgage
Tampa, Florida
**Job Description:**
**Required Skills:**
A minimum of 1 years managerial or leadership experience including coaching associates and providing feedback
3+ years of mortgage processing experience and/or 3+ years managing a team of direct reports in a similar role
Knowledge of Microsoft office
Ability to motivate associates to meet production, quality, and service standards along with providing direct coaching and feedback regarding quality, customer experience, and problem resolution.
Ability to build partnerships across the organization to ensure efficiency and achieve customer satisfaction
Possesses in-depth knowledge of a variety of loan products and program guidelines
Excellent attentionto detail
Strong time management and organizational skills
Proven ability to simultaneously manage a variety of business functions and handle high work volumes
Self-Motivated and strong interpersonal skills
Teamwork and customer service skills are a must
Ability to prioritize multiple competing tasks
Flexibility to work extended hours during heavy workload periods
Ability to deliver difficult messages with confidence
**Job Band:**
H5
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Weekly Schedule:**
**Referral Bonus Amount:**
0
**Job Description:**
**Required Skills:**
A minimum of 1 years managerial or leadership experience including coaching associates and providing feedback
3+ years of mortgage processing experience and/or 3+ years managing a team of direct reports in a similar role
Knowledge of Microsoft office
Ability to motivate associates to meet production, quality, and service standards along with providing direct coaching and feedback regarding quality, customer experience, and problem resolution.
Ability to build partnerships across the organization to ensure efficiency and achieve customer satisfaction
Possesses in-depth knowledge of a variety of loan products and program guidelines
Excellent attentionto detail
Strong time management and organizational skills
Proven ability to simultaneously manage a variety of business functions and handle high work volumes
Self-Motivated and strong interpersonal skills
Teamwork and customer service skills are a must
Ability to prioritize multiple competing tasks
Flexibility to work extended hours during heavy workload periods
Ability to deliver difficult messages with confidence
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Learn more about this role
Full time
JR-22039731
Band: H5
Manages People: Yes
Travel: No
Manager:
Talent Acquisition Contact:
Robert Caulfield
Referral Bonus:
0
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
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Industry
• Banking / Finance