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Customer Service Rep - Financial Aid

Lincoln Technical Institute

Location: Tampa, FL, US 33601
Type: Non-Remote
Posted on: May 9, 2022
This job is no longer available from the source.
State: FL City: Tampa Area of Interest: Financial Aid Full-Time or Part-Time: Full-time Exempt or Non-Exempt: Non-exempt Job Description
Lincoln Tech's Corporate Office in Parsippany, NJ is seeking a Customer Service Representative to join our Financial Aid team of professionals. You would be assisting prospective students and their parents in completing financial aid paperwork. You would support Lincoln's Financial Aid Call Center by providing support to prospective students, in order for them to complete their application process.
Responsibilities
• Schedule student appointments using calendar systems
• Make telephone calls to families, providing in-depth information about Lincoln Tech's application process.
• Seek telephonic confirmations of Financial Aid appointments
• Fallow up on missing paperwork
• Answer telephone queries about Financial Aid
• Assist with call campaigns and other Departmental initiatives
• Reports to the corporate Director Financial Aid.
Requirements
Skills & Experience
• Ability to multi-task and work in a fast paced setting
• Communicate effectively with employees and managers of the organization
• Maintain organized and detail oriented files
• Proficient in Microsoft Office Suite
• Have outstanding follow-up skills
• Bilingual - fluent in both English and Spanish - a plus!
Preferred
• Financial Aid or Customer Service experience
Full-Time Employee Benefits
• Health, Dental, and Vision Plans
• Disability, Life Insurance, and Other Voluntary Plans
• 401(k) Retirement Plan with Company Match
• Paid Holidays and Paid Time Off
• Flexible Scheduling Options
• Career Growth Opportunities
• On-going Training Support and Resources
• Education Assistance for Family Members at Lincoln Tech Campuses
• Click Here for Summary of Benefits
About Us
With over 75 years of success, Lincoln Tech is one of the nation's leading providers of career training in high-demand industries such as Healthcare, Automotive/Diesel, Skilled Trades, Information Technology, Cosmetology, and Culinary Arts.
We invite you to learn more about us at www.lincolntech.edu .
Equal Opportunity/Affirmative Action Employer including Disabled/Vets
For any questions, contact careers@lincolntech.edu or call (973)766-9045.