Job Description
Reference #: JIRAS005972
Description
About Us
Milliman IntelliScript is a specialty software-as-a-service (SaaS) unit of Milliman that pioneers industry-advancing risk management insurtech. IntelliScript has led our market since 2001, exceeding annual sales growth of 20 percent in the last several years. We create an entrepreneurial work environment, reward excellence, and offer competitive compensation and benefits. We honor each employee's one-of-a-kind nature and the wholeness of who they are. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. We are looking for collaborative people who are ready to be part of our long-term success. Visit our for a closer look at our company, and learn more about our cultural values .
Role Description
IntelliScript's Information Technology Team is a key part of our success and is critical to our future. We are looking for a Jira Support Engineer to help us maximize the software we use. We are not a one size fits all company. And when customization is the name of the game, no two days are truly alike. We can teach you what you need to know about our business and the underwriting industry - we invite you to bring your client service skills, natural drive to answer questions and solve problems, and passion for technology.
Milliman IntelliScript offers a unique, entrepreneurial, balanced environment, as well as competitive compensation and benefits. We are looking for collaborative people who are ready to be part of our success for the long term.
Responsibilities
• Act as the application specialist for our third party Cloud hosted tools (initially focusing on Atlassian Jira/Confluence/Service Desk Suite, with a future focus on Salesforce, Power BI, Wrike, Microsoft Office 365/Teams, and other tools)
• Ensuring optimal performance of 3 rd party tools
• Configuring our 3 rd party tools to meet our business processes and needs
• Managing 3 rd party tools, roles, profiles, workflows, and groups
• Importing and exporting data as needed from other systems
• Help train users on building custom reports and dashboards
• Provide internal consulting, training and support as needed
• Documenting processes, standards, and best practices
• Collaborate with our Global Corporate Services team for shared tools strategy
• Responsibilities will expand to other tasks and projects as experience and knowledge increases
Professional Qualifications
• 3+ years of related experience as a Cloud Application Specialist or Administrator, including in-depth knowledge of Cloud hosted Atlassian Jira/Confluence/Service Desk Suite
• Experience with customization and configuration of Atlassian tools
• Scripting experience with Scriptrunner for Jira, Groovy, or other tools
• Intermediate proficiency in Microsoft Excel
• Intermediate proficiency with SQL
Attributes
• Demonstrated "let's find a way to do it" attitude - no task is too big or too small
• Self-driven to assess a need, research the situation, then present a resolution
• Take ownership of a task and ensure it is resolved
• Meticulous attention to detail
• Highly skilled at prioritizing multiple concurrent tasks, such as projects in different phases and internal requests for help desk support
• Take direction for certain tasks, collaborate on shared responsibilities, as well as discern priorities independently
• Great communication both verbally and in writing
• Ability to understand and communicate with audiences that are both technically and not technically minded
• Demonstrated ability to quickly learn new concepts and software quickly
• Understand how one person's tasks and responsibilities are related to other roles, departments, and within the overall business
• Adapt to the needs of the business, and take on additional responsibilities over time
• Project maturity and professionalism
Preferred (Not Required)
• Experience administering Salesforce, Microsoft 365 ecosystem, Wrike
• HIPAA or PHI regulated environment
• Experience creating documentation / internal processes
• Bachelor's degree in IT or business-related field
The base salary for the position will vary with the candidate's qualications and experience. The salary range for a Colorado resident for this position is $70,000 - $120,000. In addition, we offer a performance-based bonus plan, prot sharing, and generous benets.
Milliman Benefits (Full time U.S. positions only)
At Milliman, we focus on creating an environment that recognizes - and meets - the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:
• Medical, dental, and vision coverage
• A Profit Sharing and Retirement Plan
• Paid Time Off (PTO)
• Milliman paid life insurance, AD&D, Short Term and Long Term Disability
• Flexible and Health Savings Accounts
• Pre-tax commuter and transportation benefits
• Employee Assistance Program
• Adoption assistance
• Paid Parental Leave
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Milliman is an equal opportunity employer
Our company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law.
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) 401K, Dental, Flexible Benefit Account, Life Insurance, Medical, Other, Profit Sharing, Vacation, Vision Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified
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