Supervisor - Claims Support
Homeowners Choice Property & Casualty Insurance Company
12 reviews
Tampa, FL 33619
Full-time
Homeowners Choice Property & Casualty Insurance Company
12 reviews
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Job details
Job Type
Full-time
Full Job Description
JOB SUMMARY
The Claim Support Supervisor will oversee the Claims Support department by managing its people and prioritizing and coordinating workflow. The department will consist of Claims Service Representatives, FNOL Coordinators, and backup FNOL coordination.
ESSENTIAL FUNCTIONS
• Supervise the day-to-day activities of the Claims Support Department
• Evaluate, coordinate, and prioritize the departmental workflow
• Hire, train, and mentor new associates
• Monitor and improve upon the quality output of the department
• Establish and report team metrics
• Perform regular and ad hoc reports and presentations
• Communicate concisely with other business groups in the organization
• Support representatives with difficult cases or system troubleshooting
• Regularly liaison with management
REQUIRED SKILLS & EXPERIENCE
• Excellent customer service skills
• Proven staff management and development abilities
• Analytical capabilities
• Clear, concise oral and written communication skills
• Ability to multitask
• Experience with Xactimate a plus
• Intermediate-level competency in all Microsoft Office products, particularly in Excel
EDUCATION & TRAINING
• Bachelor’s Degree preferred
EXPERIENCE
• At least two years in a supervisory role, preferably in an administrative, insurance claims, or call center capacity. Preferred experience in workload management.
LICENSES OR CERTIFICATIONS
• Current 6-20 license or the ability to obtain one within 60 days, a plus
Hiring Insights Job activity Posted 2 days ago