IT Support Specialist
Gale Healthcare Solutions
107 reviews
Tampa, FL 33635
$17 - $20 an hour
Gale Healthcare Solutions
107 reviews
Read what people are saying about working here.
Job details
Salary
$17 - $20 an hour
Full Job Description
SUMMARY:
The IT Support Specialist is responsible for analyzing and resolving routine to moderately complex information system issues for end-users anywhere in the environment including, network and production applications and hardware. The IT Support Specialist must be detail-oriented, possess strong critical thinking, excellent communication skills and proven problem-solving skills.
ESSENTIAL FUNCTIONS:
• Provides first level support for all end-users via telephone, email or chat.
• Install, configure, maintain, monitor and troubleshoot end-user workstations, hardware, software and network equipment.
• Troubleshoots and resolves hardware, software and voice/data communication systems issues.
• Escalates calls when appropriate.
• Writes concise, informative service tickets.
• Follows up on all tickets in a timely manner and pursues issues through to resolution.
Requirements EDUCATION:
High School Degree or Equivalent Required; Associates or Bachelors Degree
EXPERIENCE:
At least 1 year experience:
• In a call center required; high call volume preferred
• Troubleshooting/working with a ticketing system required
• Writing technical support reports and documentation
COMPETENCIES:
• Strong communication
• Attention to detail
• Able to build rapport
• Ability to multitask
• Analytical skills
• Ability to follow-up
• Proficiency using and troubleshooting Windows devices
• Proficiency using and troubleshooting mobile devices
• Proficiency with personal computers and contemporary software applications (Google Suite, etc.)
• Self-motivated
• Driven
• Initiative
• Responsive
• Honest
• Technical Expertise
• Collaboration
• Outgoing
• Broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks
Benefits
Gale Healthcare Solutions offers a variety of benefits including:
• Generous leave policy
• Paid holidays
• Health Insurance with multiple plan choices
• Dental Insurance
• Vision Insurance
• Supplemental Insurances
• Work-from-home for most positions
• Flexible work schedules for many positions
Gale hires based upon qualification for the position and is committed to equal opportunity for all, without regard to age, religion, color, national origin, citizenship, sex, sexual orientation or gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Gale will make reasonable accommodation for known physical or mental limitations of otherwise qualified individuals and applications with disabilities unless the accommodation would impose an undue hardship on the operation of business.
High School diploma or equivalent. 1+ relevant/transferable years’ work experience.
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