Technical Support Coordinator
iApartments
Tampa, FL 33634
$50,000 - $60,000 a year - Full-time
Responded to 51-74% of applications in the past 30 days, typically within 5 days.
Job details
Salary
$50,000 - $60,000 a year
Job Type
Full-time
Qualifications
• US work authorization (Required)
• Bachelor's (Preferred)
Full Job Description
JOB SUMMARY / ORGANIZATION IMPACT:
As the Technical Support Coordinator you will work out of our operations office in Tampa, Florida.
Your duties will include coordinating site visits to communities requiring hands-on support and installation of our product.
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You will work closely with the Client Experience Team and Support Team to ensure these visits are clearly coordinated and communicated ahead of time to provide seamless site visits.
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RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
Maintain an intimate understanding of core iApartments systems and devices.*
Onboard, train, and maintain working relationships with internal and external Tier 3 resources.
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Manage the ticketing process for Tier 3 visits from start to finish by creating work orders, scope of work, and scheduling.
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Recognize issues that require a site visit and issues that need to be de-escalated for further Tier 1/Tier 2 troubleshooting.
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Coordinate visits by maintaining close communication with the Client Experience Team, Site Team, and Product Team to ensure successful Tier 3 visits.
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Work alongside the Client Experience Team to help provide the utmost level of service especially in urgent situations.
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Recognize common pain points and issues site team experiences to work with other departments on improving.
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REQUIRED QUALIFICATIONS:
Excellent verbal and written communication skills
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Demonstrated ability to prioritize tasks and manage a varied workload
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Must be able to work independently and provide multiple solutions to problems
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An excellent work ethic and attention to detail
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PREFERRED SKILLS:
2+ years of experience in a Support or Support Coordinator role
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Experience with Salesforce Lightning Service Cloud/Field Service, or other type of ticketing system. (Zendesk, Freshdesk, etc.)
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Experience with supporting IoT/Smart Home devices is welcomed.
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Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Ability to commute/relocate:
• Tampa, FL 33602: Reliably commute or planning to relocate before starting work (Preferred)
Education:
• Bachelor's (Preferred)
Experience:
• Technical Support: 2 years (Preferred)
Work Location: One location
Hiring Insights Application response rate: 72%
Hiring 1 candidate for this role
Job activity Posted 1 day ago