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Pharmacy Product SME

Hearst Autos

Location: Tampa, Florida
Type: Non-Remote
Posted on: May 5, 2022
This job is no longer available from the source.
Role Overview:
The Product Subject Matter Expert (SME) drives the success of customer implementation and production to ensure expectations are met and ensures continued customer satisfaction. The Product SME serves as the Product group's interface to customer operations which includes implementation, production support, development, configuration, quality assurance, product documentation, compliance, and other internal departments. The Product SME provides product direction throughout the customer lifecycle to ensure a consistent customer experience and to maintain the integrity of the broader MHK platform. The ideal candidate has the passion and desire to create highly satisfied customers, improve the product line, advance their own knowledge, and help remove impediments so the team can consistently move forward.
MHK delivers both leading-edge technology and world-class service through an innovative, visionary culture where care and knowledge converge. Through integrated, cloud-based solutions, MHK equips health plans, pharmacy benefit managers and other managed-care organizations to improve member outcomes, quality of care, organizational compliance, and business operations. Unlike other solutions that are fragmented and disjointed, MHK technology brings every care moment together, integrating with core systems, consolidating vital information, streamlining processes, and automating workflows based on best practices. This unique approach helps our clients excel in a changing healthcare environment.
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