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Technician II (Systems and Networks)

Technology Lab

Location: Tampa, Florida
Type: Full-Time, Remote
Posted on: May 4, 2022
This job is no longer available from the source.
Technician II (Systems and Networks)
Technology Lab
Tampa, FL
$50,000 - $65,000 a year - Full-time
Job details
Salary
$50,000 - $65,000 a year
Job Type
Full-time
Qualifications
• Network installation: 2 years (Preferred)
• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)
Full Job Description
Position Brief:
Our ideal IT Technician II will be chiefly responsible for the diagnostic support, implementation and ongoing systems and network services related to our vital Technology Lab clients. We want to find someone with a robust, ‘let’s get it done’ attitude who wants to excel in a company that rewards individual contributions and has fun while doing it.
Primary Position Responsibilities:
• This is a work from home position, but you will be closely interconnected with our other staff members in Tennessee, Alabama and Louisiana. You will be going onsite to our clients around Tampa and will be required to travel to other cities around Tampa, within approximately 90-120 miles or less, on a regular basis to provide support. We provide a nice company car and cell phone. You will also provide remote and escalation support for Tier 1 Techs.
• Providing customers with support for their individual or organization’s computer repair needs, which will include basic help desk support up to advanced IT troubleshooting. This position involves troubleshooting workstation, networking, storage and server issues as well on a variety of platforms including: Microsoft Windows (All Versions), Mac OSX, Windows Server (All Versions), MS Exchange, Active Directory, Terminal Services, Cisco and Meraki hardware, and various networking protocols such as VPN, TCP/IP, etc.
• Provide break-fix support, such as hardware replacement, operating system reinstalls, virus and malware removal and other hardware maintenance
• Assist with the rollout of large projects, including installing computers, networking equipment, server and storage solutions and more
• Communicate in layman’s terms complex technology to customers in person and over the phone
• Coordinate with Sales Staff and Management, as well as other technical staff on project planning, and implementation
• Be an escalation point for bench and helpdesk.
• Provide leadership for projects such as email migrations, computer rollouts, RADIUS deployments, and backup solutions.
• Work directly with customers to solve problems on Windows and Mac client machines.
• Coordinate with Sales Staff and Management, as well as other technical staff on project planning, and implementation
Position Requirements:
• 3+ years of experience working in this high-speed, fast paced and ever-changing field
• 3+ years of experience in Windows AND Mac OSX repair and troubleshooting
• 2+ years of Windows Server maintenance/installation and configuration
• 2+ years wired/wireless network installation and troubleshooting experience
• An attitude of confidence, in being flexible and able to bounce between projects quickly.
• A strong desire to deliver a great experience for both employees and customers, simultaneously.
• CompTIA A+ expected, a CompTIA Network+ certification is appreciated.
• A fun, customer-focused attitude; combining a ‘can-do’ spirit with knowledgeable experience.
Skills and Qualifications:
• Previous experience in successful inventory handling and management, is preferred.
• Ability to interact at all levels of management internally, and with customers and suppliers.
• Superior communication skills, both verbal and written.
• Excellent follow-through, taking initiative and not requiring much direction.
• Consistent personality with the ability to separate personal and business issues.
• Professional appearance, maintaining a positive image at all times.
• Must be able to multi-task and manage time effectively.
• Flexibility and ability to bounce between projects quickly
• The ability to work constructively with a wide range of personalities.
A message from our Business Owner:
Hi, my name is Josh Boyd. I'm the founder of Technology Lab. (Yes, this is me writing this, not some marketing person) We are based in Nashville, TN. If you are looking for a job in a cool work environment that is professional, but not stuffy, without the corporate politics you have to deal with at other companies, then read on. We want people that are nice, really good at their job, love documentation & processes, and above all else have empathy for our clients. We treat our employees and our clients great, and it requires someone with that same mindset. We have a great benefits package and comp plan (see below for more). We also work hard, and have fun solving challenges for our clients. This isn't the typical corporate IT job where you monitor the same boring log files day in and day out. You get to learn a variety of different hardware and software and really expand your knowledge. We have employees that have been with us as long as 10 years because we treat people right. Nobody has an "employee number" here. They have a name, a family, a dog, a house, and a real purpose in our organization. If this sounds like a culture that you want to be a part of, great, please apply. If this isn't your cup of tea, no hard feelings. We have amazing people and no political power struggles. We want to keep it that way! : )
Josh Boyd, CEO, Technology Lab
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance
Schedule:
• 8 hour shift
Experience:
• Windows & Mac Repair/Troubleshooting: 3 years (Preferred)
• Windows Server Maintenance/Installation: 2 years (Preferred)
• Network installation: 2 years (Preferred)
License/Certification:
• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)
Work Location: Multiple Locations
Hiring Insights Hiring 1 candidate for this role
Job activity Posted 1 day ago