IT Customer Service
Labcorp
6,951 reviews
Tampa, FL 33607
Full-time
Labcorp
6,951 reviews
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Job details
Job Type
Full-time
Full Job Description
Provides first-level technical support to the company for user inquiries and system security. Assists users with log-on problems, reinstating revoked security, and changes in access privileges. Troubleshoots system errors and lockups, and answers how-to system security questions. Routes second-level system questions to the appropriate individual/department. Processes all mainframe security requests and purchase approval security requests.
Specific position responsibilities are to assist divisional LabCorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue. Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support. Staffing of the position is imperative to maintaining and improving IT service levels and call center metrics
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Hiring Insights Job activity Posted 2 days ago