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Job Title
Staff Assistant/Service Writer
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Job ID
30628
Location
Tampa, FL
Full/Part Time
Full-Time
Regular/Temporary
Regular
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Position Details
Dept Number/Name: 0-0257-000 / Vehicle
College Division: Administrative Services-Physical Plant
Salary Plan: Staff
Job Code/Title : 2201 / Staff Assistant
Hiring Salary/Salary Range: $28,000-$34,000
Position Number: 00002384
ORGANIZATIONAL SUMMARY:
USF's Facilities Management Division plans, creates, protects, and maintains the university's physical environment. Our service philosophy encourages us to impact lives every day by exceeding expectations and creating "WOW" moments. Facilities Management implements programs, manages projects, and executes strategic initiatives designed to realize the university's goals and objectives as a high-impact global research university dedicated to student success. Six departments make up Facilities Management: Design and Construction, Emergency Management, Environmental Health & Safety, Operations, Planning, and Services. The Facilities Management Division is part of the Office of Administrative Services.
POSITION SUMMARY:
Coordinates vehicle repair and maintenance activities and supports the vehicle maintenance and repair team by record keeping, scheduling, billing, and ordering.
RESPONSIBILITIES:
Service Writer:  Serves as the primary point of contact for all vehicle service and repair matters. (The term "vehicle" refers to all utility vehicles, golf carts, trucks, passenger cars and SUV's) Ascertains vehicle concerns by listening to customer's description of symptoms; clarifying the description of problems; receives work orders in the system; develops estimates by costing materials, supplies, and labor work; obtaining approval from the owning departments; assigns work orders to technicians. Maintains electronic records; follows periodic and annual service schedules; maintains constant inventory by ordering and receiving parts; keeps work area clean, free of debris, safe and put away loose stock.
Customer Service: Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; answering questions and concerns; arranging towing if necessary. Establish and maintain cooperative professional working relationships; Performs support duties including preparation of correspondence and reports, filing, preparation and initiation of parts and supplies purchasing.
Performs minor or light repairs on vehicles, i.e., tires, bulbs replacements, disabled vehicle recovery.
Performs fuel tank inspections, ensure all fuel tanks remain in compliance with local and University guidelines;  maintain documentation of in-tank tests and inspection reports; assists recycle truck and waste truck drivers; coordinates waste bin service as needed.
Other duties as assigned
POSITION QUALIFICATIONS:
MINIMUM:
This position requires a high school diploma or equivalent, with two or more years of experience in an office or administrative support position. College or other relevant postsecondary coursework may substitute for the experience requirement on a year for year basis. Testing may be required to assess competency on word processing software.
PREFERRED:
Previous experience overseeing and maintaining an extensive automotive parts inventory.
SPECIAL SKILLS/TRAINING:
Exemplary communication skills to effectively interact with customers to handle complaints, concerns, and provide answers to questions.  Proficient in Microsoft Office suite. Ability to manage time effectively and maintain control over all responsibilities with minimal supervision.
USF Tampa
Information for Applicants
This position is subject to a Level 1 criminal background check and pre-employment drug screening.
Job Opening Number: 30628
Posting Date: 05/02/2022
Posting End Date: Open Until Filled
How to Claim Veteran's Preference :
This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295.
Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination.
Supporting documentation, in addition to the DD214, may be required based on eligibility criteria.  If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.
For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.
How To Apply
Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
Click here for additional tutorial information.
Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.
Work Location
Campus map and location overview: USF - Tampa Campus
About USF
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .
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