OUR WHY: 5-STAR SERVICE CULTURE
At Physician Partners LLC, it’s our commitment, our passion, and our culture that sets us apart. We don’t just talk the talk - we believe in it and live by it. We are revolutionizing the healthcare industry by focusing on quality, not quantity. Our core value is always to deliver 5-Star Service. And by doing so, we are successfully able to achieve our mission of Better Health.
Physician Partners aligns payors and providers across all populations with the people, processes, technologies, and information to transition to value-based care and achieve high-quality, cost-effective care with patients and physicians.
We are a preferred partner for driving value-based care adoption and delivering personalized, secure, and seamless healthcare experiences. We take great care of our team, patients, providers, and affiliates. To us, it’s about providing quality care for better outcomes! When our patients win with Better Health, Physician Partners wins.
THE OPPORTUNITY
The Senior Manager of Training and Development leads the function for business training and skill development as well as Leadership Development and management training for the full company.
KEY ACCOUNTABILITIES
• Develops overall learning and development strategy for the organization
• Works on modernizing adult learning by utilizing technology and LMS where applicable
• Build skill and competency development for the broader organization
• Build key leadership development models for critical roles and talent
• Organize meetings with management before preparing course materials to ensure a detailed understanding of training subjects and processes
• Continually research methods and techniques on workplace training and remain up-to-date on developments within the industry and competitors
• Collect information from senior management and other departments regarding how well employees retain information and use the concepts learned in training courses
• Administer tests after the completion of training courses to determine the effectiveness of training strategies
• Create instructional materials via electronic methods to be utilized during training (in-person or via web based)
• Actively seek current training methods and best practices to facilitate training employees
• Conduct regular meetings with senior management to identify subjects be addressed or areas in need of additional instruction
• Create internal marketing materials to be distributed throughout the company to announce training programs and details
KEY LEADERSHIP ATTRIBUTES
• Leads with a Team first approach with a contagious and positive work ethic, inspires others, and models the behaviors of our core values and guiding principles .
• Lives our purpose of providing 5-Star Service and works within our Better Health environment by facing tasks and challenges with energy and passion.
• Takes extreme ownership and pursues activities with focus and drive. Is always able to be counted on to complete goals and commitments and contribute valuable ideas and feedback.
• Gets better every day by being passionate about continuous improvement individually and across all aspects of the business.
• Does the right thing and handles data with confidentiality.
EDUCATION AND EXPERIENCE
• Experience analyzing company needs, lesson planning, development and implementation
• Extensive knowledge teaching theory for creating effective instructional materials
• Bachelor's degree in Education or Human Resources field is preferred
• Instructional experience in a group business setting
• Strong understanding of business goals and standards; translating into learning program
• Ability to communicate effectively with senior management and other departments
• Experience developing yearly training plans and materials for all departments throughout the company
• Ability to effectively organize and manage multiple training initiatives simultaneously
• Experience in utilizing technology to achieve breadth and scale to train organization
PREFERRED QUALIFICATIONS
• Business acumen
• Communication proficiency
• Customer/client focus
• Team Leadership
• Presentation skills
• Problem solving/analysis
• Results driven
• Strategic thinking
• Technical capacity
Travel is required into the markets that we do business, specifically Tampa.
Manager/Supervisor Employment Type: Full-Time