Principal CX Consultant
• Temple Terrace, FL, United States
• Full-Time Commercial
• Job # 596979
• Date posted - 2022-05-02
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When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
As a Verizon Principal CX Consultant you will be joining a team recognized as one of the best in the industry. In this role, you will work with a team of Verizon world class professionals to provide support to a variety of projects. Such activities will include design support, integration, implementation and delivery. With a suite of connected technology, we have increased our ability to manage our business remotely, thereby reducing travel requirements for this role. In the event you are required to travel, you will be leveraging your expertise in solution design, workshops and transformational support to ensure that our clients receive first class service and delivery. With so many opportunities available for learning and growth, there has never been a better time to join the Verizon team.
• Providing lead technical support delivering Cisco's suite of Cx solutions including UCCE, WCC and WCCe.
• Leading a project team of VZ professionals and partners delivering these solutions.
Where you'll be working:
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
What we’re looking for...
You’ll need to have:
• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience with Cisco Call Center technologies (Cisco Webex CC, Cisco Webex CCE, UCCE, CVP, UCCX and Contact Center scripting).
• Experience configuring Cisco Unified Contact Center Enterprise components, Cisco Webex CC , Cisco Webex CCE (Routers, Loggers, Peripheral Gateways, AW-HDS, Finesse) Cisco Customer Voice Portal as well as associated VOIP technologies and platforms (Cisco IOS, VXML, ASR, TTS, CUSP, Load Balancers).
• Willingness to travel.
Even better if you have one or more of the following:
• A degree.
• Experience with Work Force Mgmt., Call Recording applications and Omni Channel.
• Experienced in Cloud, Hosted and VMWare deployment environments for large-scale call center.
• Possess strong communications skills written/verbal and ability to work independently with minimal supervision.
• Methodical and organized, including the ability to manage multiple opportunities, projects, and partners concurrently.
• Flexible, proactive, quick to learn and possessing a can-do attitude.
• Certifications • 600-455 UCCED
• 600-460 UCCEIS
• Webex Contact Center Expert Certification.
• Strong experience in VXML scripting and IVR development.
• Excellent skills in creating visual call flow designs in Visio.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above
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Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).