**Description** Do you thrive on working on the cutting edge? Excited about working with innovators in the early stages of ideas, products, or platforms? Do you want to be part of a team in transforming an industry? Crave new challenges and solving complex customer challenges using the latest in contact center technologies? As a Senior Cloud Voice Engineer at Humana, you will use the latest technologies to create amazing, customer-focused experiences. Come help us re-imagine our contact center solutions to provide world-class, best of breed solutions! The Senior Cloud Voice Engineer is responsible for designing, implementing & supporting all or part of the organization's complex telecommunications infrastructure in line with pre-identified business needs and requirements. The Senior Cloud Voice Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. **Responsibilities** The Senior Cloud Voice Engineer Implements organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of cloud architecture. May work with stakeholders across organization to evaluate cloud systems and identify appropriate solutions. Collaborates with product managers and engineers to develop specifications for new cloud based products/services, applications and solutions. Drives the roll-out of cloud management platforms, evaluates its performance and implements enhancements. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. **Required Qualifications** + Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree + 5 or more years of telecommunications/voice experience in a contact center + 1 or more years implementing and supporting Cloud voice services - Call Routing and ACD or Predictive Dialer + Experience implementing and supporting complex telephony solutions + Experience in leading technical efforts in support of resolving complex voice quality and call routing issues in an enterprise SIP environment + Must be passionate about contributing to an organization focused on continuously improving consumer experiences **Preferred Qualifications** + Demonstrated Call Routing + Demonstrated Cloud Platform Experience + Demonstrated Enterprise Dialer experience + Demonstrated Enterprise Call Recording experience + Demonstrated Enterprise ACD experience **Additional Information** LI#Remote This opportunity would offer Remote - work from home. _Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field._ **Scheduled Weekly Hours** 40 <>
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• Financial Services