Tier 2 Help Desk
DEX Imaging
134 reviews
Tampa, FL 33609
Full-time
DEX Imaging
134 reviews
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Job details
Job Type
Full-time
Full Job Description
We are searching for a Tech Helpdesk Technician to provide technical support for a variety of MFP’s (multi-function printers) IT related software and hardware technologies. This position uses exceptional customer service, time management, and troubleshooting skills.
Duties and Responsibilities
• Professional, energetic, hardworking, self-starter.
• Demonstrates strong customer service skills with attention to detail and accuracy.
• Ability to diagnose and troubleshoot technical issues.
• Provide support to customers on print driver installations, connectivity issues, and configuring shared folders.
• Track, route, and redirect MFP IT related issues to appropriate resource.
• Maintain a high degree of integrity and discretion with routine customer service related issues.
Experience and Qualifications
• High School diploma required, technical school or 2 plus years of IT helpdesk experience
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information, both verbal and written, to a wide range of end users.
• Ability to work as a team with other technicians to accomplish tasks.
• Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
• Ability to diagnose and resolve basic technical issues
• Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10.
Dex Benefits
• After 90 days, accrue paid time off
• After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
• Paid holidays
• After one-year anniversary, eligible for employee profit sharing plan
Hiring Insights Job activity Posted 2 days ago