Customer Service Assistant
ProMarv Inc
Tampa, FL
$25 an hour - Full-time
Job details
Salary
$25 an hour
Job Type
Full-time
Full Job Description This position is a full time temp to perm opportunity.
Responsibilities:
• Receive and resolve, within established guidelines, customer issues, questions and concerns.
• Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
• Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
• Download, distribute, and answer all customer questions received via email.
• Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
• Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.
• Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
Experience/Qualifications Required:
• High School Diploma or GED.
• Experience creating and maintaining productive client relationships is a plus.
• Able to implement solutions to general and specific customer concerns.
• Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
• Possess good organizational skills and record-keeping skills.
• Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.
• Proficient in Microsoft Outlook, Microsoft Word, and Excel.
• Good problem-solving ability.
ProMarv Inc is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Job Type: Full-time
Pay: $25.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Work Location: One location
Hiring Insights Job activity Posted 1 day ago