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Senior NextGen Support Specialist

DAS Health

Location: Tampa, FL 33602
Type: Full-Time, Non-Remote
Posted on: April 29, 2022
This job is no longer available from the source.
Recognized as one of the fastest growing companies in Tampa Bay nine years in a row and on the Inc. 5000 list of top privately held companies in the country for the last nine years, DAS Health is seeking a full time remote Senior NextGen Support Specialist.
The Senior NextGen Support Specialist is responsible for client satisfaction with DAS Health's Reseller, Client Support and Integrated Solutions service delivery. This individual is responsible for providing quality and efficient customer service to clients. Additionally, the Senior NextGen Support Specialist is responsible for timely SLA resolution keeping client satisfaction as the top priority.
Specific job duties include:
• Ticket resolution management
• Efficiently clarify and resolve product or service issues presented by client
• Effectively train clients and team members on the NextGen suite of applications
• Provide technical support to clients
• Maintain Dispatch role with Reseller and Client Support Clients
• Communicate changes in healthcare regulations as it pertains to the use of the NextGen suite of applications
• Communicate client concerns to senior management and vendors to address any outstanding issues promptly and effectively
• Work with various departments within DAS Health, as well as outside vendors to accomplish successful completion of the implementation and/or support requests
• Understand client workflow and environment to proactively make recommendations on new products, services and training needs
• Remain current on all NextGen initiatives to keep client informed of any products and services that would enhance their NextGen experience
• Regular meetings with Director of Services and Support
• Additional duties as assigned by supervisor
Requirements:
• 4+ Years extensive NextGen experience
• Working knowledge of EPM, EHR, ICS and all ancillary modules
• Proven leadership skills
• Ability to thrive in a team environment
• Analytical and problem-solving skills
• Ability to manage multiple projects and meet pre-determined project deadlines
• Highly responsive to clients with superior communication skills both written and oral with ability to communicate both technically and non-technical information effectively with all levels of management, users and clients
• Customer service skills
About DAS:
DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.
We are a remote workforce! We offer base salary plus discretionary bonus, paid holidays, paid sick and vacation days, healthcare and many other benefits, including a 3-week paid sabbatical for employees when they reach their 5-year anniversary!  Advancement opportunities for those who demonstrate strong results and leadership qualities.  Other positions currently available.  DAS is a smoke-free environment. If you think you fit our culture and can contribute to our client’s success, we want to hear from you!
Experienced Employment Type: Full-Time