SQL Developer (W2 only)
CO
5 reviews
Tampa, FL
$27 - $28 an hour - Full-time
CO
5 reviews
Read what people are saying about working here.
Responded to 75% or more applications in the past 30 days, typically within 8 days.
Job details
Salary
$27 - $28 an hour
Job Type
Full-time
Qualifications
• Microsoft SQL Server: 5 years (Preferred)
• Databases: 5 years (Preferred)
• SaaS: 2 years (Preferred)
• System administration: 3 years (Preferred)
• US work authorization (Preferred)
Full Job Description
SQL Technical Support
Remote/Tampa, FL
12+ Months
Must Have Working Experience In:
• Running SQL queries on databases
• Ability to reproduce errors and troubleshoot issues using error logs, SQL queries, reviewing previous tickets, knowledge base articles, debug tools, etc.
• Ensure completion of tasks, taking full ownership of tickets, maintaining consistent communication with all affected parties
• Ability to setup and configure web applications on servers (e.g., SQL server, .NET application, IIS)
• Solid understanding of SAAS solutions (Cloud)
• Excellent written and verbal communication and interpersonal skills, with an ability to communicate effectively and professionally in both technical and non-technical language
Answering/resolving cases raised over the phone or via a web portal
• Remotely connect to customer environment
• Meeting SLA requirements
• Ability to meet and maintain customer support KPI targets
• Test, identify and document defects for the attention of the development team
• Contribute to the knowledgebase with up-to-date solutions
• Build strong working relationships with fellow analysts, knowledge specialists, and technical personnel to identify workarounds, solutions, and opportunities
• Become a subject matter expert (SME) for various technical and product related functionalities
• Adhere to and improve on current support processes
• Always remain customer focused
• Learn, support, and investigate the functionality of the software at all levels
• Work hours are 8:30am - 5.30pm or 10:00am – 7:00pm as required by team schedules
• Participate in TeamMate user conferences with the provision of client technical training and support Q&A as needed
• There is no regular travel requirement in the role, although occasional trips within the US and abroad may be required
Personal Attributes:
• Motivated self-starter with the ability to manage their time and work both autonomously and as part of a team
• Willingness and the ability to learn and grow into any skill mentioned above
• Able to perform well under pressure in a fast-paced environment
• Ability to think outside the box
• Ability to prioritise effectively and multi-task
Desirable Working Experience In:
• Authentication methods and security
• Procmon, Wireshark, Fiddlercap, SQL profiler and regedit
• Fluency in either Spanish or French is a plus
Job Type: Full-time
Pay: $27.00 - $28.00 per hour
Schedule:
• 8 hour shift
Ability to commute/relocate:
• Tampa, FL: Reliably commute or planning to relocate before starting work (Required)
Experience:
• SQL Queries: 5 years (Preferred)
• Microsoft SQL Server: 5 years (Preferred)
• Databases: 5 years (Preferred)
• SaaS: 2 years (Preferred)
• setup and configure web applications: 2 years (Preferred)
• System administration: 3 years (Preferred)
Work Location: One location
Hiring Insights Application response rate: 82%
Hiring 1 candidate for this role
Urgently hiring
Job activity Posted 1 day ago