Level 1 OR 2 Help Desk Onsite-DT Tampa FL
iMPact Business Group
12 reviews
Tampa, FL 33602
$20 - $28 an hour - Full-time
iMPact Business Group
12 reviews
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Job details
Salary
$20 - $28 an hour
Job Type
Full-time
Qualifications
• High school or equivalent (Required)
• Help desk: 3 years (Required)
• Windows: 3 years (Required)
• US work authorization (Required)
Full Job Description
Impact Business Group is supporting our MSP client The Help Desk/IT Support Specialist Level I OR II is responsible for first and or second-tier support for PC and server, hardware and software, mobile devices, firewalls, network services, and any other technical issues that might arise for our clients.
The ideal candidate is enthusiastic, positive and possess great customer service skills
• Hourly Rate DOE.
• Benefits Available
• PERM Onsite (Direct Hire) Position in DT Tampa.
• Ideal Candidate: College Degree and 1-2 yrs of True End User Support Exp
• Customer Service Skills are a TOP Priority.
• Local Tampa FL Candidates ONLY. NO RELO Assistance.
JOB RESPONSIBILITIES:
Field incoming Help Desk requests via both telephone and work orders in a courteous manner.
Provide Level 1 & 2 Desktop / Server support
Work in fast-paced environment simultaneously handling multiple clients
Troubleshoot a wide range of software applications
Provide training and troubleshooting for Tier 1 support team
Utilize RMM and PSA platforms to maximum efficiency.
Maintain timely and accurate documentation of work performed.
Participate in the On-Call Rotation
MINIMUM QUALIFICATIONS:
2+ years of technical experience working with small to large business environments
Excellent customer service skills
Knowledge of basic network protocols (TCP/IP, DHCP, DNS, VPN, SMTP, etc)
Working knowledge of Active Directory, Terminal Services, Hyper-V and Office 365
Able to lift 75 pounds (Servers, Computers, Network Hardware, Cabling, etc.)
Ability to work independently within a team based environment
Personal transportation and valid license required
PREFERED SKILLS:
Bachelors Degree
Desktop & Server Support OS Windows (All Versions)
eFolder Backup and Disaster Recovery solutions
SonicWALL / WatchGuard Firewalls
PSA - ConnectWise
RMM - LabTech
HOURS: 8:00am - 5:00PM M-F. Responsibilities may occasionally require an adjusted work schedule
Background check/drug screening required
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and status as a protected veteran.
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Ability to commute/relocate:
• Tampa, FL 33602: Reliably commute or planning to relocate before starting work (Required)
Education:
• High school or equivalent (Required)
Experience:
• Help desk: 3 years (Required)
• Windows: 3 years (Required)
• Active Directory: 3 years (Required)
Work Location: One location
Hiring Insights Hiring 1 candidate for this role
Urgently hiring
Job activity Posted 1 day ago