IT Field Applications Specialist, ( 22-6327)
Tampa , FL
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Posted 1 day ago
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Job Description
Description
Job Summary:
The IT Field Applications Specialist I maintains communications with site teams at the start of new events to promote smooth operations and prevent the occurrence of common issues. Provides counsel and support to field teams during the setup and configuration of IT equipment on-site. Works closely with Operations and Tooling functions to ensure successful and timely transfer of IT equipment between sites.
Essential Duties & Responsibilities:
• Support the setup of IT equipment and configuration based on specific site requirements
• Track site connectivity and technology health, providing regular site check-ups to ensure optimal functionality at all times
• Apply knowledge of IT systems to resolve technical issues identified by FieldCore field employees through ticket system
• Provide expertise on common site IT issues, such as Login Support, ensuring that all teams are permitted and able to use applications
• Maintain a Knowledge Base Repository including FAQs, Job Aids, etc.
• Partner with other IT teams to ensure non-program issues that arise are addressed
• Participate in FieldCore's involvement in System Integration Testing (SIT) and User Acceptance Testing (UAT)
• Drive a continuous improvement process between FieldCore field employees and the Live Outage Team
• Develop, track, and maintain Key Performance Indicators for the Team
• Travel may be required
• On-site work may be required
• May be assigned other duties to help proactively drive our FieldCore vision and align with our organization's core values.
Required Qualifications & Experience :
• High School Diploma, or equivalent
• 3+ years in either field service or informationsystems development, or 5 years of experience in field services or information systems roles in lieu of abachelor's degree
• Basic Networking Experience
• Basic Excel/Smarthseet Experience
• English proficiency required
Desired Characteristics:
• Bachelor's degree in Engineering or Information Systems or related field or equivalent strongly desired
• Strong analytical skills
• Strong organizational skills
• Excellent customer, communication, and interpersonal skills
• Ability to work independently with guidance in complex situations
• Ability to juggle multiple communication streams within time constraints
About FieldCore:
FieldCore, a GE company, is an independent, industrial field services organization focused on World-Class Execution across the power generation sector. Our team includes more than 10,000 of the foremost experts in field services all focused on one thing; delivering excellent outcomes for our customers. Our Core Values of Safety, Integrity, Quality, and Inclusion are the foundation of everything we do to empower the people who power the world. For more information visit our website .
FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law.
FieldCore is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, or any other characteristic protected by law
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Job Summary
Company
FieldCore
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years