Help Desk Analyst I
Robert Half
12,707 reviews
Tampa, FL 33607
$18.27 - $21.15 an hour - Contract
Robert Half
12,707 reviews
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Job details
Salary
$18.27 - $21.15 an hour
Job Type
Contract
Full Job Description Help Desk Analysts who love to work in an innovative and fast-paced work environment at a company in the E-Business/Commerce industry will be interested in Robert Half's new job opening. If you're a creative with a talent for solving both routine and unique problems, you might be right for this job. You will thrive in this position if you can support local and field users with a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the Tampa, Florida area and is a long-term contract / contract / temporary to permanent opportunity.
Your responsibilities
• Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
• Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups
• Provide IT support for operating systems, productivity software, and a variety of other applications used internally
• Independently investigate and implement solutions to technical issues
• Comprehension of basic networking concepts
• 1+ years of prior experience
• Comprehensive knowledge of customer service
• Foundational knowledge in Microsoft Office 365
• Deep understanding of Basic Troubleshooting
• Application support experience highly desired
• Analytical Skills experience required
• Experience in user administration and bug fixing in a client server environment
• Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
• Background in installing and configuring operating systems, networked and local printers, and business applications
• Good understanding of IT support ticketing systems
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429 . Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .
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