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Cybersecurity Risk Appetite Quality Assurance Expert - VP

Citi

Location: Tampa, FL+4 locations
Type: Full-Time, Non-Remote
Posted on: April 21, 2022
This job is no longer available from the source.
Cybersecurity Risk Appetite Quality Assurance Expert - VP
Citi
18,515 reviews
Tampa, FL
Full-time
Citi
18,515 reviews
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Job details
Job Type
Full-time
Full Job Description
About Citi:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
Cybersecurity Risk Appetite Quality Assurance Expert, Vice President (VP)
This role will report to the Cybersecurity Risk Appetite QA Manager, responsible for providing quality assurance services for Cybersecurity/Information Security metrics and utilities under the Cybersecurity QA, CISO Governance, Risk & Control, Policy organization.
The role is primarily responsible for developing and executing strategies to innovate and support the expansion of the Cybersecurity Risk Appetite Metrics QA program including approach design, development, implementation, reporting, and analysis of the data. The Cybersecurity Risk Appetite QA Expert (Vice President) will help innovate, foster a positive culture, and strengthen our risk and controls environment by leveraging infrastructure technology knowledge to review data, resolve and report on issues.
Responsibilities:
• Design, implement and maintain enterprise-wide Quality Assurance (QA) Controls based on industry standard frameworks and best practices, and implement Quality Management System (QMS) principles as applicable
• Conduct quality assurance reviews supporting programs and functions across the Information Security and Technology organizations. Such reviews are conducted to validate the output of activities and data quality to ensure the requirements are met in accordance with policies and standards.
• Design, develop, implement, and maintain QA Standards enabling the business and program/process owners to effectively understand responsibilities and manage risk
• Onboard new programs/processes requiring QA reviews by conducting risk/needs assessment studies and providing analysis reports of observations and recommendations to the business/process owners
• Be a hands-on Subject Matter Expert (SME) with the ability to drive problem solving and root cause analyses, simplify complex messages and summarize key points
• Lead the planning, coordination, and execution of program-wide projects
• Define and test quality assurance checkpoint controls and collaborate with Operations, Engineering, Security, and Risk and Controls teams to recommend solutions that improve business processes and reduce risk in the environment
• Measure the impact of QA observations and decisively take action to help engineering, operations, application, and risk management teams mitigate risks and find operational inefficiencies
• Manage unresolved QA observations by engaging and partnering with technology and governance teams on a weekly basis to seek resolution
• Mitigate risk by analyzing the root cause of issues, impacts to business, and required corrective actions and develop security solutions
• Review and analyze exclusion and inclusion criteria and logic on a continuous basis for processes in scope of QA reviews
• Lead risk/audit/regulatory issues and engagements and gather evidence to drive closure of issues in a timely manner
• Develop, produce, track and report relevant KPIs/KRIs (key performance/risk indicators)
• Determine process interdependencies and analyze the effect of modifications to individual processes on the system as a whole
• Manage processes and their interrelations as a system to achieve the organization’s quality objectives effectively and efficiently
• Integrate improvement considerations into the development of new or modified processes
• Conduct surveys to assess customer satisfaction, communicate the results, and take appropriate actions
• Foster constructive dialogue and facilitate open discussion, sharing of knowledge and experience with customers and stakeholders
• Actively manage relationships with engineering, operations, application, and risk management teams to achieve sustained success
• Educate and train people at all levels on how to apply basic tools and methodologies to achieve improvement objectives
• Track, review and audit the planning, implementation, completion, and results of improvement projects
• Assume informal/formal mentorship role within teams and assist with the coaching and training of team members
• Make decisions and take actions based on evidence, balanced with experience and intuition
• Establish collaborative development and improvement activities with customers, partners, and stakeholders
• Establish relationships that balance short-term gains with long-term considerations
Qualifications:
• Experience in Quality Assurance, Technology, Information Security, Cybersecurity, Risk Management, Governance, Risk and Control (GRC)
• Technical, Risk Management, and/or Project Management certifications are a plus (e.g. CRISC, CISA, CISM, CISSP, PMP)
Critical Competencies:
• Innovate and demonstrate the passion and initiative required to enable growth and progress
• Bring creative approaches to help us drive value for clients
• Ability to influence decisions with senior leadership and business partners when confronted with differing opinions on information security risks
• Demonstrate clear and concise written and verbal communication
• Proven influencing and relationship management skills
• Strong work ethic, ability to work under pressure, meet challenging deadlines
• Proven analytical skills
• Proficiency with Microsoft Office, advanced Excel skills (e.g. macros, pivots, complex formulas)
• Familiarity with data visualization/analytics business applications such as Tableau, QlikView, and Microsoft Power BI
• Familiarity with Machine Learning and Artificial Intelligence (AI) is a plus
• Familiarity with coding, programming, and scripting languages such as Python, R, MATLAB, HTML, Java, JavaScript, C/C++, Ruby, BASH, PHP, and Go (Golang) is a plus
• Strong working knowledge of computer networking and administration is a plus
• Familiarity with technologies such as Windows, Unix/Linux, Middleware, Database, Network, Storage, and Virtualization is a plus
• Knowledge of infrastructure technology and data inventory software/tools is a plus (e.g. Splunk, Qualys, Tanium, Skybox, ServiceNow)
• Experience in systems administration, database, and software application management is a plus
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Job Family Group:
Technology
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Job Family:
Information Security
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
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