Customer Service Rep Rocky Mount
Rocky Mount , VA
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Posted 1 day ago
Position No Longer Available
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Job Description
Customer Service Representative
JOB DESCRIPTION
Maintain a Customer 1st Attitude.
Ability to manage large amounts of incoming calls.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives.
Use industry data base software to keep records of customer interactions, process customer accounts and protect documents.
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers.
Skills/Requirements
Strong basic math skills
Proficient in both Excel and Word applications
Bookkeeping experience w/data entry capabilities
A willingness to take charge of customer concerns.
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of Individuals.
Excellent communication skills.
Ability to multi-task, prioritize, and manage time effectively.
High school degree
Benefits:
Competitive Pay
Health Insurance with Health Savings Contributions
Dental/Vision/ Life Insurance
401k with company match
Generous Vacation Paid time off
Sick Pay
Holiday Pay
Company Discounts
Healthy Incentives
Many Extra Perks!
Job Type: Full-time
Pay: $14.50 - $15.50 per hour
COVID-19 considerations:
Davenport Energy follows all CDC guidelines and OSHA requirements.
Equal Opportunity Employer
Drug Free Workplace
Veteran Friendly
Job Type: Full-time
Pay: $15.00 - $15.50 per hour
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Position No Longer Available
Job Summary
Company
Davenport Energy, Inc.
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open