Mortgage Payment Processor
U.S. Bank
9,776 reviews
Owensboro, KY
Full-time
U.S. Bank
9,776 reviews
Read what people are saying about working here.
Job details
Job Type
Full-time
Full Job Description At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description Answer incoming calls from internal Branches to process customer payoffs via telephone. Complete outbound calls to customers to obtain information pertinent to processing of payment application. Ensures cash/funds are processed and balanced accurately within 48 hours of receipt according to department and investor guidelines. Ensures rejected and/or misapplied funds are identified, researched, and resolved in a timely manner according to department guidelines. Follows and develops department policy and procedures. Understands and utilizes mortgage system's cash flow.
Basic Qualifications
• High school diploma or equivalent
• Two to four years of experience in business and general office environment
Preferred Skills/Experience
• Good understanding of the business and broad office skills
• Demonstrated administrative skills and acute attention to detail
• Well-developed reading, writing and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proficient computer skills, especially Microsoft Office applications and graphics
• Good verbal, grammatical, and written communication skills
• Ability to take initiative and work independently under minimal supervision
• Ability to work collaboratively and as part of a team
• Excellent customer service skills
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .
Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.