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Customer Strategy & Experience - Consultant - Manager


Location: Fort Worth, TX 76102
Posted on: January 14, 2022
Customer Strategy & Experience - Consultant - Manager
7,829 reviews
301 Commerce Street, Suite 2350, Fort Worth, TX 76102
7,829 reviews
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A career in our Experience Strategy practice, within Experience Consulting services, will provide you with a unique opportunity to help our clients change customer behaviours through the experience journey starting with a strategy, then through design, and eventually implementation. You’ll focus on bringing interactive tools in the form of mobile apps, websites, or other digital platforms to ensure our clients fully integrate customer and user experiences into their organisation.
We help our clients synthesise user insights and customer experiences to develop strategies with designers and technologists that make a meaningful impact on product offerings. In joining, you’ll be a part of unique offering that helps our clients bridge the gap between product design and how customers react to it, ultimately creating a more positive experience for our clients customers.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
Bachelor Degree
Minimum Years of Experience :
4 year(s) of proven success in digital marketing roles with at least one year of managing teams
Preferred Qualifications :
Preferred Knowledge/Skills :
Demonstrates extensive-level, abilities in roles managing teams to execute experience engagements across various phases (e.g. strategy, design, execution) while maintaining consistency in relationships, quality of work and delivering value.
Demonstrates extensive-level, abilities as a team leader, including leading teams against a vision, establishing direction, creating trust and motivating teams, building collaborative relationship, leveraging individuals’ diverse skill sets to add value, proactively coaching and developing staff, and encouraging continuous improvement.
Demonstrates extensive-level, abilities in writing, communicating, facilitating working sessions, and presenting deliverables cogently to all levels of industry audiences, and diverse team members and clients.
Demonstrates extensive-level, abilities in identifying and scoping new opportunities across multiple areas of strategy, creative/design and technology.
Demonstrates extensive-level, abilities in understanding broad economic landscape and trends in the market (e.g. consumer, digital, experience, and technology) to be able to develop and share valuable points of view across these topics.
Demonstrates extensive-level, abilities in reading complex situations, modifying behavior, and building quality, trusted and diverse relationships with team and clients
For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act:
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.