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Boardwalk Pipelines, LP primarily provides transportation and storage of natural gas and liquids for our customers. Additional information about the company can be found online at [Link available when viewing the job].
We are currently looking for a Scheduling Analyst I, II or Sr for the Owensboro, KY office.
POSITION DESCRIPTION:
Boardwalk Customer Services Scheduling Analysts are responsible for providing front-line support to Boardwalk’s external customers and internal customers related to capacity release, nominations, confirmations, scheduling, allocations and imbalances and to enhance customer satisfaction and loyalty. Additionally Customer Service provides key analytics to the various commercial teams. Analyzing and compiling data for the various commercial groups is vital for contracting and commercial growth efforts. The team is also key in identifying and implementing improvements to the gas management systems so that these systems meet Boardwalk’s business requirements as well as internal and external customer needs.
This position is for an after-hours shift with a base schedule of Friday through Sunday as well as assigned company holidays on a rotating basis.
Responsibilities of this position include but not limited to:
• Pipeline Scheduling and Customer Service - Support and oversee customer activities associated with the nomination, confirmation, and scheduling of natural gas.
• Confirmations and Pre-Determined Allocations – Perform Confirmations with counterparties at location interconnects and ensure that specified locations have a valid PDA or correctly follow the default tariff allocation.
• Customer Service – Analyze customer activity against contractual and pipeline operational limitations; communicate any information critical to customer decisions; schedule the pipeline within contractual and operational parameters, provide gas management system training and support and answer customer and operator questions.
• Customer Intel – Retrieve and compile customer data as needed for marketing as needed. Monitor contracts, service offerings, etc. on competitor pipelines to support efforts to capture additional market share. Scheduling analyst will work with marketing to determine the terms of the data extraction such types of customers, contract types, terms, rates, and usage.
• Projects – Under guidance from leadership team participate and/or lead efforts for defining requirements, testing, and implementation of new services, changes to current business practices, or systems. Including support for day-to-day activities for other team members participating in development of new Gas Management System.
• Imbalance and Contract Balance Management – Monitor and proactively manage shipper, location and OBA imbalances in cooperation with Gas Control, and contact appropriate shippers and operators to minimize imbalances. Monitor all NNS, PAL and storage balances for compliance with contract.
• Scheduled Quantity Reconciliation – Review and remedy any scheduling discrepancies between interconnecting parties.
• Contract and Invoice Review - Review assigned customers’ contracts to fully understand the intent and operating parameters of the service and ensure that customer and Boardwalk are following the terms of the contract, approve cash out invoices of OBA and TBO imbalances.
• Daily Tasks - This includes Delivery Point Loan processing, unallocated gas reconciliation, prior day processing, answering invoicing questions, approving in-field transfers, processing prior period adjustments, and reviewing allocations for accuracy. Managing capacity release transactions including awarding releases that meet tariff requirements.
• Work in teams to develop and participate in plans to identify and implement improvements to the Internet Website so that it meets internal and external customer needs. Test system defects/ enhancements as assigned.
• Comply with federal regulations, industry standards, tariff provisions, company policy, BWP FERC Regulatory Compliance Plan and Sarbanes Oxley Compliance Plan
• Negotiate with customers, external or internal, to develop solutions or recommend services to resolve nomination, scheduling and imbalance issues.
• Execute organizational strategies, goals and initiatives.
• Utilize available resources to achieve objectives efficiently.
• Establish and maintain effective relationships with customers to address customer priorities and gain first-hand knowledge of customers’ business needs to maximize customer satisfaction and loyalty and to help develop and introduce service enhancements.
• Prepare ad hoc analyses for internal and external customers to assist with issue identification and resolution related to nomination and scheduling functions (location and shipper imbalances, Pooling, PAL and Storage).
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE:
The required skills include the ability to analyze issues and opportunities and make sound decisions; communicate clearly (verbal and written) with external business contacts and internal parties including personnel in Commercial Services, System Design, Gas Control, Allocation Services, Gas Revenue Accounting, Legal, IT, Measurement, Contracts and Financial Accounting; negotiate with parties to resolve discrepancies; organize data and tasks; teach and explain concepts; work in a team environment to complete projects; and utilize electronic systems including gas management systems, internet, and Microsoft Office products. This position requires a Bachelor’s degree.
PREFERRED SKILLS, KNOWLEDGE AND EXPERIENCE:
Proficient in Boardwalk’s policies and procedures and knowledge of the applicable Boardwalk Tariffs, services and pipeline system, industry standards, federal regulations and Sarbanes Oxley compliance.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Other details
• Job Family Customer Serv
• Job Function Scheduling Analyst
• Pay Type Salary
no requirements $0 per YEAR Employment Type: Full-Time