Fulfillment Supervisor-1st Shift M-F
Saddle Creek Logistics Services
730 reviews
Roanoke, TX
Full-time
Saddle Creek Logistics Services
730 reviews
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Job details
Job Type
Full-time
Full Job Description Why Work for Saddle Creek?
Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
Department: Fulfillment Operations
Location: Roanoke, TX
1st Shift-M-F
Overview
The Fulfillment Supervisor is responsible for leading a team of associates to achieve a variety of goals including: productivity, quality, problem resolution, outstanding customer service, employee relations (motivation and development) , and maintaining a safe work environment. The Fulfillment Supervisor works closely with upper management to ensure operational excellence and overall facility success.
Responsibilities
• Oversee incoming and outgoing shipping activities to ensure order accuracy, completeness , and condition of shipments
• Assist Fulfillment Manager in planning, prioritizing , and communicating shift directives to ensure efficiency, accuracy , and quality is met
• Ensure exceptional customer service key performance indicators (order fill rate accuracy, unannounced inspections, inventory accuracy, etc.)
• Promote constant and measurable improvement; teach and enforce SCLS’ Quality Policy at all times
• Maintain a clean, professional , and safe working environment by meeting or exceeding SCLS ’ corporate safety goals
• Effectively communicate SCLS ’ goals, expectations, areas for improvement , and successes to associates
• Conduct annual performance reviews for all staff within the department
• Personally coach, train , and mentor direct reports in order to ensure personal growth and career development
Qualifications
Education/Experience
• Bachelor’s Degree strongly preferred
• At least 2 years of experience in a lead or supervisor role preferably in a fulfillment , distribution , or manufacturing environment
Knowledge, Skills and Abilities
• Ability to adjust strategy on the fly while functioning in a fast-paced environment in order to obtain operational goals
• Must be technologically sav v y ; e xperience with an Order Management System, Warehouse Management System, or Labor Management System is preferred. Must be proficient in Microsoft Office including Word, Excel and PowerPoint.
• Ability to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statement
• Strong written and verbal communications skills
• Demonstrated leadership ski lls to influence, implement , and manage change within the department
• Ability to develop and use collaborative relationships to accomplish work goals by listening, sharing ideas , and appreciating others’ efforts
• Identify and understand issues, problems , and opportunities; possess solid judgment, problem-solving , and decision making skills
• Ability to plan, organize , and manage multiple projects and set priorities
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