O ur Vision is to be the best choice for healthcare in our community
Job Title:                    Front Office Medical Assistant
Dept.: Cardiology
Reports to: Office Supervisor
Job Summary:
Manages all traffic at the front check in window and provides back- up as a Medical Assistant when needed.
Assists providers and manages clinical functions in the department and for the patients. Bilingual (Spanish) required.
WHAT DOES FMC HAVE TO OFFER ITS EMPLOYEES?
We offer a wide choice of compensation and benefit programs that are among the best.  From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.
• Gives you an employer that you will have pride in working for
• Provides excellent training programs and opportunities for growth
• Offers Medical Benefits including:
• Employer Contributions to HSA high deductible plan
• Discounts at our medical facilities
• Cigna Open Access OAPIN & OAP plans
• Supports Incentive based Wellness Programs
• Offers company sponsored Life Insurance with buy-up provisions
• Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
• Supports Paid Time Off and Holidays
• Gives generous 401K plan with annual 3% Employer contribution after one year of employment
• Values and appreciates its employees
• Boasts a reputation for superior health care and quality service
Essential Functions of the Position:
• Completes the beginning of day processes
• Powers up equipment
• Logs on all work stations in exam room and work area
• Sets up medical supplies and equipment for the day
• Properly Rooms Patients
• Takes and records vitals
• Confirms information required by provider is present (labs, hospital records, etc.)
• Updates IEHR (allergies, medications, history, etc.)
• Assists in following appointment schedule
• Prepares exam room
• Prepares patient for examination or treatment
• Obtains informed consents and record releases as needed
• Notifies provider when patient is ready
• Updates Meaningful Use
• Assists provider during examination and with treatment
• Performs diagnostic studies and treatments as ordered by the provider
• Performs EKGs as needed
• Performs in house testing as needed
• Enters charges for services rendered by the medical assistant
• Processes medication requests per provider
• Handles medication refill requests
• Obtains prescription overrides and prior authorization when needed
• Manages clinical tasks
• Addresses and handles all tasks
• Monitors provider’s tasks
• Creates tasks for all patient messages and actions for documentation
• Handles patient calls:
• Returns messages
• Notifies patients of test results and instructions from provider
• Schedules follow up appointments
• Makes follow up calls to check on patients post procedure as indicated by provider or office protocol
• Triages patient calls and needs
• Distributes, reviews, and teaches patient education
• Organizes and maintains sample and supply closets
• Prepares charts
• Acquires all medical records necessary for visit
• Makes sure all ordered tests and studies have been performed and results are present before the date of the scheduled visit
• Coordinates inpatient consults, surgeries, procedures, pre-operative testing, surgical clearance, and post-op visits for provider
• Manages the hospital list of patients, assigns patients to provider
• Ensures all consults are performed
• Adds on procedures and testing for the day as ordered
• Prepares referrals and obtains authorizations for Managed Care patients and documents them in Intergy
• Forwards the authorization to the hospital
• Obtains approval from the PCP for requested authorizations
• Schedules appointments, procedures and surgeries
• Notifies patients of the appointments
• Forwards clinical data and records to the scheduled facility
• Notifies provider and patient of denied requests for authorization
• Coordinates admissions with provider and facilities
• Coordinates equipment and/or surgical venders; i.e.: device reps
• Prepares patient packet for provider at the facility
• Manages and coordinates provider's surgery schedule and ensures all surgery patients on the schedule and ready
• Relieves other staff members and covers their position as needed
• Completes the end of day processes
• Ensures voicemails are retrieved and handled before leaving
• Maintains medical equipment; ensures all equipment is calibrated, cleaned and charged
• Collects red bags as necessary
• Monitors and replaces sharps containers when needed
• Stocks exam rooms
• Cleans and sanitizes exam rooms
• Empties HIPAA container into destruction bin
• Logs off of all work stations including exam rooms
Additional Responsibilities:
• Maintains an organized and clean work area
• Participates in maintenance of clinical supplies
• Performs other incidental and related duties as required and assigned
Physical and Mental Demands:
• Normal physical ability; able to sit for long periods
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Above average ability to manage multiple tasks simultaneously
Occupational Exposure:
• Low risk exposure to bloodborne pathogens and chemical hazards
Job Qualifications:
• High school graduate or GED equivalent
• Strong customer service orientation
• Excellent interpersonal and communication skills
• Good working knowledge of medical terminology
• Strong computer skills
• Bilingual (Spanish) required
We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status