Manager 2, Regional Operations Support
Location US-FL-TAMPA
System ID 741263 Category General Management Relocation Type No Employment Status Full-Time
Unit Description
Do you possess strong leadership skills and enjoy managing people, processes and projects?
Benefits offered!
Sodexo is seeking a full-time Regional Operations Support Manager 2 (ROSI) to provide regional Human Resources support at Sodexo hospitals for the South/southeastern Area . This position will last for up to 18 months and will provide an opportunity to train and highlight your skills working with multiple directors/general managers and reports directly to the Client Executive. While in this full-time role, you are encouraged to apply to permanent positions at any Sodexo location. Selected candidate must be able to travel as needed. * If traveling outside of your local geography the selected candidate may work 10 days on and 4 days off. This position is eligible for full-time benefits.
The ROSI HRM will provide support to the Food & Nutrition and Environmental Services departments supporting management and frontline employees.
The responsibilities will include:
• Provide leadership for overall HR and Training within departments
• Provide direction and help to hold accountable managers in CARES training
• Maintain JCAHO and other regulatory preparedness
• Produce HR reports that support the business and inform decisions
• Manage Employee Relations in conjunction with the Employee Relations Center
• Ensure Workers Compensation reporting, action, and follow up
• Manage Full cycle recruitment and onboarding of new hires
• Follow-up Unemployment claims
• Be a Resource for management team on HR related matters
• Interact with Client and client systems
• Support and represent HR as client facing
• Provide HR leadership in business related matters in working with CE/Director
At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Click here for more information about Sodexo’s Benefits .
Not the job for you?
At Sodexo, we offer positions that support a variety of career goals working in diverse business segments, including Corporate Headquarters, Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search today .
Working for Sodexo:
Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.
Position Summary
The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable
Primary Responsibilities:
Client / Customer Service - 20%
• Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes.
• Provide effective communication for clients and customers to ensure excellent customer service.
• Effectively partners with client and Sodexo employees to drive successful outcomes.
• Complies with all client policies and procedures.
Operational Excellence - 40%
• Owns, drives, and measures operational excellence outcomes of Sodexo and client.
• Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
• Creates a continuous quality improvement culture that drives operational efficiencies.
• Drives change and creates a culture where change is embraced and operationalized.
• Utilizes all operational processes to drive continuous improvement and celebrate successes.
Analysis & Decision Making - 20%
• Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
• Accountable for effective utilization of labor resources.
• Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.
• Effective risk management by ensuring consistent regulatory and legal compliance.
• Compliance with supply chain management requirements.
• Understands and effectively manages unit finances in the Sodexo budgets.
• Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
• Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
• Effectively delegates operational responsibilities to appropriate individuals / positions.
• Follows best practices in decision making to determine best solutions for the business.
Safety - 10%
• Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
• Behaviors include:  Working as a team for safety
• Communicating Effectively for Safety
• Managing Safety Risks
• Optimizing Human and Environmental Factors
• Recognizing, respond and reporting incidents
• Adherence to all operational safety practices and protocols
• Drives a safety culture throughout the team
Talent - 10%
• Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
• Creates a culture of continuous learning and development for self and those within the unit assigned.
Qualifications & Requirements
Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience
Basic Management Experience - 3 years
Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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