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Lead Application Support Engineer

DTCC

Location: 33647
Type: Non-Remote
Posted on: October 22, 2021
This job is no longer available from the source.
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Are you ready to explore a world of possibilities?
Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.
Pay and Benefits:
• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Retirement benefits
• Paid Time Off and other leave of absence
• Flexible/Hybrid Work Arrangements
Why you'll love this job:
Being a member of the Information Technology Group the Lead Application Support Engineer will be responsible for providing technical support of all the application. The role will be carrying out all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is encouraged to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and raise technical support incidents where vital.
Your Primary Responsibilities:
• Support DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments.
• Provide 24x7 support for event monitoring, incident triage and escalation
• Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
• Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
• Contribute to projects by performing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
• Provide support for change management approval, execution for DTCC’s production application services
• Client support team engagement to assist with application related incidents, client testing and integrations
• Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting
• Access administration for application access to DTCC's production application services
• Support management of resources that are involved in maintaining the host operating system on UNIX, VMware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.
• Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; escalates appropriately
**NOTE: The Primary Responsibilities of this role are not limited to the details above.
Talents Needed for Success
• 6 years of related experience minimum with the technologies listed above.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
RequisitionType Professional JobSchedule Full time