Johnson & Johnson is hiring for a Product Manager, Telephony Platforms This role can be based in New Brunswick, NJ, or Tampa, Fl, and will need to accommodate US business hours.
Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly-based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere. Every day, our more than 130,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.
Description:
As a team member, work in close partnership with business stakeholders to ensure solutions delivered by the IT development teams solve the business and/or market needs being requested. This role is critical in creating visibility into product status and will serve as the point of contact for our development and business stakeholders. Position will execute the day to day activities of defining and grooming user stories, backlog management, prioritization, iteration planning,
Responsibilities:
• Perform Discovery of Business needs, document functional requirements
• Oversee the entry of Business needs into the Demand Management Intake platform
• Create and manage user stories for the Genesys Telephony platform which includes but is not limited to:
• User story grooming with functionally specific project teams
• Update user stories until they are in Definition of Ready (DoR)
• Define user acceptance criteria in review with functional project teams
• JIRA Project Backlog Administration
• Provide consultation on requirements to business owner
• Oversee the prioritization of requests in the backlog; coordinating with BA’s, Development teams and the department head
• Review and approve documentation of work product , user stories, backlog
• Communication to all project stakeholders with updates & status of pending & in-progress requests
• Assist the BSE Test Lead in the development of a test plan and confirming resource requirements.
• Create and track appropriate metrics to meeting sla’s
Qualifications
• A minimum of a Bachelor’s Degree is required; advanced degree or IT major preferred
• A minimum of 5 years of relevant business experience is required
• Experience with Genesys or other contact center application is required
• Appropriate Systems Certifications preferred
• Experience in SLDC and Agile development process required
• An understanding of the Scrum process is required
• Experience in JIRA required
• Strong business systems analysis and reporting skills are preferred
• Superior communication and collaborative skills required
• Superior Account and Stakeholder Management skills are required
Do you strive to join an outstanding team that is dynamic and ever-changing? Is career growth and opportunity appealing to you? Apply to this opportunity today.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Primary Location
United States-Florida-Tampa-8800 Grand Oak Circle
Other Locations
United States-New Jersey-New Brunswick
Organization
Johnson & Johnson Services Inc. (6090)
Job Function
Operations
Requisition ID
2105974811W
UNAVAILABLE $0 per YEAR Employment Type: UNAVAILABLE