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Member Support Representative Opportunity! Direct Hire

Appleone

Location: Tampa, FL, 33634
Type: Full-Time, Non-Remote
Posted on: October 22, 2021
This job is no longer available from the source.
Wage: $0 - $18 Hourly
Job Type: Full Time
Job Description:
Groundbreaking opportunity for a new tech security company launching a service center in Tampa. ( 33634 area code in Tampa)
Member Support Reps $18 an hour
Direct Hire!!!!
Please see job description. Attach a resume for immediate consideration. Please include address, phone number and email on your resume.
Several shifts available days, nights and some weekend work.
Company benefits and information:
?   They promote a positive work environment and culture
?   Lunch is catered 2X a week to the office
?   Unlimited cold brew, sodas, water, and snacks
?   Promote from within
?   Weekly and monthly events and giveaways for the team
?   Team games and fun Fridays
?   Company pays 75% of medical benefits for the employee
?   100% Life Insurance is covered up to 50K
?   3 weeks of PTO
?   Employee Stock Options
?   Paid Parental Leave for 3 months
?   401K ? 3% match
Job Description:
Member Support Representative
Overview
Member Support Representatives to provide mission-critical identity verification support to our users. Our Member Support organization is comprised of multiple units covering abreadth of technical, video, and email-related support.
We are looking for candidates who are passionate about customer service, take identity security seriously, and who want to join a thriving, fast growing startup where there are multiple opportunities for upward mobility.
Responsibilities
Provide timely, accurate, and efficient service to our customers via email and/or video chat
Verify member identification and follow verification procedures
Work with other members to troubleshoot verification issues and provide a working solution
Assist in documentation and playbook updates as necessary
Qualifications
Previous experience in customer service based role
Intermediate to advanced computer skills including proficiency and multi-tasking abilities with browsers, search engines, and operating systems
Excellent written, verbal, and interpersonal skills
Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
Passion for delivering excellent customer service experiences
Strong initiative, can-do attitude, and work ethic
Excellent time management skills and attention to detail
Flexibility to work nights, weekends, and holidays as needed
Willingness and ability to train in-person at our Tampa, FL office
Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.
Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience
APPLY NOW for this great opportunity! AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.