ACTIVE FULL TIME
Submission for the position: Customer Communication Specialist-South Florida Baptist Hospital - (Job Number: 2111775)
https://baycare.taleo.net/careersection/jobdetail.ftl?job=2111775&lang=en
Customer Communication Specialist-South Florida Baptist Hospital
At South Florida Baptist Hospital, quality of service is what sets us apart.  Since 1953, South Florida Baptist Hospital has been a trusted community hospital for all health and wellness needs, and was built on quality, compassionate care. A full-service, 147-bed hospital, we offer the high-tech services of an acute care hospital, but in a small, warm and friendly environment designed for personal attention and compassionate care.
BayCare offers a competitive total reward package including :
• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more
• AND the Chance to be part of an amazing team and a great place to work!
The Customer Communication Specialist serves as the initial point of contact for multiple BayCare Health System hospitals via hospital switchboards. The position is responsible for:
• Responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner.
• Ensures prompt and proper contact with customer via standard scripts and procedures.
• Delivers world-class customer service in a high-stressed, fast-paced work environment.
• Team member needs to be self-motivated and have proven ability to multi-task between various systems and support service objectives.
• Other duties as identified/defined.
• Proficiency in the following modalities within 240 hours of training: Customer Service and Emergency Response.
• Maintains appropriate logs.
Requirements :
• 1 year of previous customer service and/or emergency response experience.
• Basic experience using Microsoft office or other computerized systems.
Certifications and Licensures None Required
Education Required
High School or Equivalent
Experience Required
1 year
Reference summary for details
Specific Skills Required
Work with minimal supervision
Required
Written and verbal communication skills
Required
Medical terminology use and understanding
Required
Interpersonal skills
Required
Multi-tasking skills
Required
Organizational skills
Required
Computer skills appropriate to position
Required
Customer service skills
Required
Administrative and clerical skills
0030-BC HOSPITAL SUPPORT SVCS LLC
FL-Plant City-South Florida Baptist Hospital
Schedule: Varies Location(s): FL-Plant City-South Florida Baptist Hospital Variable