SOCOM Service Desk Technician General Dynamics Information Technology | Tampa, Florida 33601 None Top Secret/SCI Unspecified IT - Support IT - Support REQ#: RQ101966 Travel Required: None Public Trust: None Requisition Type: Regular
Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.
Provides end-user software and hardware troubleshooting.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Participates in the administration of e-mail, Microsoft office, etc.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
Maintains current knowledge of relevant technology as assigned.
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
May coach and review the work of less-experienced professionals.
May serve as a team or task leader. (Not a people manager)
DESIRED QUALIFICATIONS: AA/AS (or equivalent experience), 5+ years of experience
Top Secret Clearance Required
Minimum A+ Certification or Security +
This position requires being fully vaccinated against COVID-19 by December 8, 2021 or the start date, if after December 8.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.