Title: Customer Service Professional I
Company: Tampa Electric Company
State and City: Florida - Ybor City
Shift: 8 Hr. X 5 Days
TECO Energy is hiring Bilingual (English/Spanish) and non-bilingual Customer Service Professionals!
TECO Energy CSP’s earn $ 18.88 per hour with scheduled pay increases during paid training and beyond!
Bilingual (English/Spanish) CSP’s earn an additional $1.00 per hour differential upon completion of training/nesting! (While taking calls.)
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Do you have a “How can I help you?” attitude?
Does helping others make you happy?
If you just said, “Yes!!!!” to both questions, we have that in common!
This mentality is exactly what energizes our TECO Energy Customer Service Professionals !
At TECO Energy, we love our customers and want to make a personal connection with everyone that picks up the phone to call us.
You are just who we want to do this with us!
You…
• are self-motivated and you thrive working with others who come from the same get-stuff-done mentality.
• love people and driving positive change, but more importantly you consistently prove it through your actions and delivering results!
• get your heart pumping & feel good endorphins going in a stimulating, fast pace, multi-tasking and supportive environment!
• love challenges! The idea of really being able to improve yourself, those around you and the company you work for excites you so much that you just did a little happy dance…C’mon! You can admit it, because we just did too!
What you’ll find rewarding…
• making an important difference in our customers' lives.
• contributing to the front-line success of our company.
• creating an amazing career in the energy industry.
• solving residential customer questions regarding service transactions and electric outages, friendly and professionally, over the phone and via email and social media responses.
• working independently, and as a part of a team.
• learning new skills and computer and phone systems in a paid 8-week classroom training program to help ensure your success!
• earning $18.88 /hr. with scheduled pay increases during paid training and beyond!
• Bilingual (English/Spanish) CSP’s earn an additional $1.00 per hour differential upon completion of training/nesting! (While taking calls.)
What you already have…
• a valid high school diploma/GED
• two years of work experience in a customer related environment
• excellent phone, email & written communications skills
• basic working knowledge of MS Office applications & internet research skills
• passion for customer service
• a calm, level head, resilient and empathetic nature
• a desire to make a change in your work and excel
And what helps you stand out even more…
• Bilingual (Spanish/English)
• Se desea la habilidad de comunicarse excelentemente en escrito y verbal en Inglés y Español. (You will be testing in Spanish)
• College degree in a relevant field, such as Business, from a regionally accredited institution.
• Prior successful customer service experience.
When you will be working and your work environment…
• 9:30 am – 6:30 pm, Monday through Friday
• Contact centers are located in Ybor City and Plant City
• Our Contact Center core hours are 7:30 am – 6:30 pm, Monday through Friday
• Future schedules may require working Saturday or Sunday with a day off midweek
• Occasional overtime hours are required, including weekends and holidays, during major weather events, storms, and other high call volume situations to help our customers
• Position requires extended time sitting and talking on the phone
What to expect and your commitment during your paid training & beyond…
• Training hours are 8:00 am – 5:00 pm, Monday through Friday
• Training is a paid 8 weeks in class.
• You commit to & must be present every day and complete the entire training class along with meeting the performance and attendance standards defined during class orientation.  Tests to ensure your progress will be administered throughout training.
• After you successfully complete your training, you will be moved to your work schedule
• Your schedule is determined by business needs and seniority.
• New hires will work a daytime schedule that ends as late as 6:30 pm.
Apply now…
For a rewarding career with a sense of accomplishment and purpose.
TECO offers a competitive Benefits package!!
Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage  *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!
STORM DUTY REQUIREMENTS ....Please make sure to read below!!!  Responding to storms will be considered a condition of employment.
TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
TECO Energy is proud to be an Equal Opportunity Employer.
TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.
In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.
Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.
Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.