Mortgage Servicing Specialist II
Tampa, Florida
**Job Description:**
Job Description
Responsible for reviewing and completing requests for collateral files from both internal and external partners while maintaining our service level agreements. Upon receipt, review collateral to insure that all required documentation is on hand and meets the requirements of the requestor. Communicate with requestors both internal and external to the Bank regarding status of their request. Support teammates, as needed with their custodians, as back up. Escalate any issues to management and follow-through until completion on requests.
Required Skills:
+ Understanding of loan servicing
+ Understanding of collateral operations
+ Exceptional organizational and time management skills
+ Analytical Skills
+ Excellent communication skills with internal and external partners.
+ Excellent interpersonal skills
+ Keep up to date on investor changes related to forms and requirements
+ Ability to lift or carry30lbs. (Boxes of collateral files)
Desired Skills:
+ Knowledge of Mortgage Servicing Platform (MSP) System
+ Knowledge of PDIM, EDRS
+ Strong Microsoft Office skills, specifically Excel and PowerPoint
+ Critical thinker and problem solver
+ Adapts well to an ever changing environment
+ Ability to manage multiple and competing priorities
**Job Band:**
H7
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Weekly Schedule:**
Monday - Friday, shift between 7:00am - 5:00pm
**Referral Bonus Amount:**
0
**Job Description:**
Job Description
Responsible for reviewing and completing requests for collateral files from both internal and external partners while maintaining our service level agreements. Upon receipt, review collateral to insure that all required documentation is on hand and meets the requirements of the requestor. Communicate with requestors both internal and external to the Bank regarding status of their request. Support teammates, as needed with their custodians, as back up. Escalate any issues to management and follow-through until completion on requests.
Required Skills:
+ Understanding of loan servicing
+ Understanding of collateral operations
+ Exceptional organizational and time management skills
+ Analytical Skills
+ Excellent communication skills with internal and external partners.
+ Excellent interpersonal skills
+ Keep up to date on investor changes related to forms and requirements
+ Ability to lift or carry30lbs. (Boxes of collateral files)
Desired Skills:
+ Knowledge of Mortgage Servicing Platform (MSP) System
+ Knowledge of PDIM, EDRS
+ Strong Microsoft Office skills, specifically Excel and PowerPoint
+ Critical thinker and problem solver
+ Adapts well to an ever changing environment
+ Ability to manage multiple and competing priorities
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Learn more about this role
Full time
JR-21066274
Band: H7
Manages People: No
Travel: No
Manager:
Talent Acquisition Contact:
Taylor Lewis
Referral Bonus:
0
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
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Industry
• Banking / Finance