Call Center Customer Service Representative
Kelly
16,345 reviews
Tampa, FL 33607
$16.50 an hour - Temporary, Contract
Kelly
16,345 reviews
Read what people are saying about working here.
Job details
Salary
$16.50 an hour
Job Type
Temporary
Contract
Full Job Description The Call Center Customer Care Representative responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Remote Call Center Customer Care Rep Tampa FL
• Pay Rate: $16.50 per hour
• Project Assignment for 4 + months (Possible Contract to Hire)
• Working Schedule: Flexible to work any 8-hour shift between 9:30 AM and 7:00 PM Training Monday through Friday 8:00 AM to 5:30 PM (3 weeks)
• It's a great opportunity to get your foot in the door and gain valuable experience!
• Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/
What’s a typical day as a Call Center Service Rep? You’ll be:
• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Analyzes problems and provides information/solutions.
• Operates a computer to obtain and extract information, documents information, activities, and changes in the database.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Uses computerized systems for tracking, information gathering and troubleshooting.
This job might be an outstanding fit if you:
• Possess a HS Diploma or GED
• One year of Call Center experience
• Healthcare Insurance experience is a plus
• Excellent verbal and written communication skills
• Basic problem-solving skills
• Experience with Microsoft based programs and computer products plus dual monitor experience
• An acute attention to detail/accuracy and effective note taking/documenting skills
• Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs
Your next good thing is right here. At Kelly® Professional & Industrial, we are all about helping you discover what’s next in your career.
What happens next?
Once you apply, you will proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you are still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.
**Important information: This position is recruited for by a National Kelly Recruiter, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below.
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Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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