Client Relations Representative - Digitech
Job Locations US-FL-Tampa
ID 2021-3176 # of Openings 1 Category Customer Service/Support
Company Overview
Shift: Mon. - Fri. 8am - 5pm. The Client Relations Representative’s primary responsibility is to ensure client satisfaction by responding to client inquiries in an efficient, timely, and a well communicated manner.
The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products
Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
Responsibilities and Qualifications
Summary:
The Client Relations Representative’s primary responsibility is to ensure client satisfaction by responding to client inquiries in an efficient, timely, and a well communicated manner.
Essential Duties and Responsibilities:
• Serve as the daily point of contact for a group of clients as it relates to minor account issues
• Promptly research and respond to all inquiries from clients
• Answer multiple phones lines
• Manage all attorney requests for client
• Resolve routine and some non-routine, more complex problems and communicate solution or requested information to the Client or internal team member.
• Assist Client Relations Manager or Director in resolving client account issues by researching and or obtaining necessary documentation from internal or external resources
• Assist team members with various processing and billing tasks as needed including AR issues
• Assist in preparation of monthly reports as needed
• Display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties
• Special projects and other duties as assigned
• Compliance with policies and procedures
Skills/Experience Required:
• High School Diploma/GED or equivalent work experience.
• 2-3 years of related experience, such as customer service or medical billing
• Able to type a minimum of 45 words per minute
• Able to use a 10 key by touch
• Ability to read EOB’s
• Able to work independently with minimal supervision
• Microsoft Office – Excel and Word
• Moderate understanding of Financial, accounting, or accounts receivable functions
• Able to manage multiple concurrent tasks
• Professional and very strong written and verbal communication skills
• Resourceful - Ability to work with various different websites in order to obtain necessary information to resolve client issues.
• Ability to adapt in using multiple different software programs to facilitate daily work load
• Flexible to handle unexpected daily challenges
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled
Options
Apply for this job online Apply
Share
Refer this job to a friend Refer
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
Application FAQs Software Powered by iCIMS
www.icims.com